MTM, Inc.

Bilingual Customer Care Representative

MTM, Inc.

full-time

Posted on:

Location Type: Remote

Location: Connecticut • United States

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Salary

💰 $19 per hour

Job Level

Junior

About the role

  • Handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress
  • Handle inbound calls from Members, Clients and Facilities
  • Expect to handle 60 - 80 calls a day and higher volumes on Mondays

Requirements

  • Must currently reside in Connecticut
  • 1 year of Call Center experience
  • 6 months Customer Service experience
  • Must be proficient in English and Spanish
  • Basic typing/computer experience with excellent navigational skills
  • High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps).
  • Use of wireless and WiFi “air cards” is prohibited
  • A quiet space within the home free of distractions including caretaking of any kind
Benefits
  • Health, Dental and Vision Insurance
  • Life and Disability Insurance
  • 401(k) Retirement Plan with Company Match
  • FSA and HSA Savings Plans
  • Wellness Program with Incentives
  • Voluntary & Ancillary Plans
  • Pay on Demand
  • Paid Time Off and Holiday Pay
  • Birthday Holiday
  • Maternity/Paternity Leave
  • Continuing Education Reimbursement Program
  • MTM Perks Discount Program
  • Career Development Programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Call Center experienceCustomer Service experienceTyping skillsComputer skillsNavigational skillsBilingual (English and Spanish)High speed Internet accessUpload speed (3 mbps)Download speed (30 mbps)