MTM, Inc.

Regional Operations Manager, STAT

MTM, Inc.

full-time

Posted on:

Location Type: Remote

Location: North Carolina • South Carolina • United States

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Salary

💰 $85,000 - $100,000 per year

About the role

  • Act as a liaison between STAT Courier and external stakeholders to educate on STAT Courier services and ensure customer satisfaction
  • Address and resolve all inquiries, including escalated emergent requests, in a timely and professional manner to the satisfaction of all stakeholders
  • Draft, prepare and maintain assigned RFP’s; manage assigned awarded contracts
  • Implement new business operations
  • Define, implement and maintain contract goals and business outcomes, ensuring compliance and attainment
  • Act as a main point of contact for Clients, when issues related to their program arise
  • Provide ongoing, day-to-day service support to client personnel
  • Present annual plan reviews and work in a consultative manner with key Clients
  • Analyze data to identify areas for improvement
  • Positively represent STAT Courier at in-services events and trade shows, acting as subject matter expert
  • Educate Clients on STAT Courier procedures and services
  • Lead and manage a team of drivers and staff, providing guidance and support
  • Interview, hire, and manage drivers in multiple regions
  • Meet, coach and mentor direct reports at least once monthly; this can include providing or seeking feedback, setting expectations, updates and development opportunities
  • Manage and maintain fleet levels including, but not limited to, talent acquisition, training, compliance, coverage, and documentation
  • Provide executive updates/reports to the Director, as required
  • Provide requested data/information to internal stakeholders who are assisting in the continuous monitoring and coordination of quality management activities
  • Uphold all STAT Courier Corporate values
  • Adhere to and follow all STAT Courier policies and procedures at all times
  • Ensure compliance with all relevant laws and regulatory regulations
  • Ability to drive a route when necessary
  • Travel throughout assigned region

Requirements

  • High School Diploma or G.E.D.
  • Bachelor’s degree or equivalent work experience
  • Minimum of 2 years’ experience in Account Management preferably in a regional capacity
  • 5+ years of experience in a role with budgetary responsibilities
  • 5+ years of previous leadership or supervisory experience or related experience
  • Valid US Driver’s License
  • Experience in developing, promoting and building key relationships
  • Ability to maintain high level of confidentiality
  • Knowledge of cost analysis and budgets
  • Detail oriented and ethical
  • Moderate to advanced computer skills
  • Strong organization skills and ability to identify, prioritize and respond to multiple deadlines
  • Works independently and demonstrates effective problem-solving skills
  • Demonstrate leadership skills, including but not limited to delegating, planning and coaching
  • Ability to handle questions and resolve issues in a constructive manner
  • Adaptability to learn new systems
Benefits
  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Casual Dress Environment
  • MTM Perks Discount Program
  • Leadership Mentoring Opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementbudget managementcost analysisdata analysiscontract managementfleet managementRFP preparationcompliance managementtalent acquisitiontraining
Soft Skills
customer satisfactionproblem-solvingleadershiporganizationcommunicationconfidentialityadaptabilitycoachingmentoringrelationship building
Certifications
High School DiplomaG.E.D.Bachelor’s degreevalid US Driver’s License