MTM, Inc.

Program Director

MTM, Inc.

full-time

Posted on:

Location Type: Office

Location: Minnesota • United States

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Salary

💰 $90,720 - $113,400 per year

Job Level

Lead

About the role

  • Provide leadership and management of direct and non-direct reports
  • Ensure business outcomes and contract goals are defined and met
  • Gain knowledge of and understand all aspects of the Client and the contract
  • Maintain, understand and effectively communicate Client expectations
  • Educate the Client on MTM procedures
  • Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner to the satisfaction of the Client and MTM
  • Track and maintain department budget in order to meet established financial goal
  • Conduct quarterly Town Hall meetings with all levels of staff
  • Monitor Client Satisfaction beyond statistical data
  • Be available as Client’s key contact for any issues relating to the program
  • Maintain a strong working relationship with key Client personnel
  • Work with the Client to follow through on service issues, troubleshooting problems and concerns, complaints and education
  • Regularly hold and document satisfaction meetings with the Client
  • Identify and manage stakeholders’ expectations during all phases of the contract
  • Ensure regular interaction with internal departments
  • Continuously plan for growth and issue resolution
  • Keep abreast of changes to NET program rules, regulations, and policies
  • Ensure regular interaction with transportation providers, facilities, and internal departments to ensure safe and quality transportation services are being delivered
  • Ensure ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with corporate processes and goals
  • Provide development and career guidance to local staff
  • Work across all departments to ensure the cost of transportation service delivery is within the budget
  • Conduct and process disciplinary actions and terminations as needed

Requirements

  • High School Diploma or G.E.D.
  • At least 5 years of experience managing or providing key leadership support for profitable operations teams in a multimillion contract environment, 7 years preferred
  • Experience with contract implementation
  • Experience establishing and managing all aspects of performance management
  • Experience managing complex contracts with SLA’s and government compliance
  • Experience managing a large team of both direct and indirect reports
  • Experience managing employees at all levels of the organization
  • Must possess a valid driver’s license
  • Strong leadership, mentoring & coaching skills
  • Strong conflict management skills
  • Strong persuasion and negotiation skills
  • Strong decision making skills involving complex data
  • Strong and effective communication skills
  • Strong business and financial acumen
  • Strong analytical and strategic planning skills
  • Ability to build and manage a strong team
  • Ability understand and communicate Company vision
  • Ability to establish and maintain operational structure
  • Ability to build and maintain good relationships with community agencies and other critical stakeholders involved in healthcare access issues
  • Ability to maintain a high level of confidentiality
  • Excellent interpersonal skills and the ability to work with a variety of people and job positions
  • Excellent organizational skills with the ability to manage multiple concurrent projects
  • Excellent problem solving skills with the ability to anticipate and resolve problems
  • Knowledge of managed care, quality improvement, contracting
  • High cognitive skills
  • Proficient in Microsoft Office Suite
Benefits
  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Leadership Mentoring Opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
contract implementationperformance managementSLA managementgovernment compliancebudget managementanalytical skillsstrategic planningproblem solvingmanaged care knowledgequality improvement
Soft Skills
leadershipmentoringcoachingconflict managementpersuasionnegotiationdecision makingcommunicationinterpersonal skillsorganizational skills
Certifications
High School DiplomaG.E.D.valid driver's license