MSX International

IT Support

• Provide technical support across various systems, focusing on diagnostics and root cause analysis.
• Resolve technical inquiries from Customer Dealers and internal teams.
• Guide dealers through repair processes and ensure accurate case documentation.
• Collaborate with dealer technicians and internal agents to resolve complex technical issues.
• Document cases and technical data in internal systems.
• Coordinate Field Engineer visits.
• Engage in training and product knowledge exchange.
• Collaborate with engineers, project managers, and dealership staff to share insights and trends.
• Occasionally conducting vehicle testing and servicing arrangements.
• Escalate cases when necessary, ensuring all relevant information is included and properly documented.
• Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.

Automotive Technical Helpdesk Specialist, Italian, English

Automotive Technical Helpdesk Specialist, French, English

Automotive Technical Helpdesk Specialist, Dutch, English

• Provide technical support across various systems, focusing on diagnostics and root cause analysis
• Resolve technical inquiries from Customer Dealers and internal teams
• Guide dealers through repair processes and ensure accurate case documentation
• Collaborate with dealer technicians and internal agents to resolve complex technical issues
• Document cases and technical data in internal systems
• Coordinate Field Engineer visits
• Engage in training and product knowledge exchange
• Collaborate with engineers, project managers, and dealership staff to share insights and trends
• Occasionally conducting vehicle testing and servicing arrangements
• Escalate cases when necessary, ensuring all relevant information is included and properly documented
• Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.

MSX International

Automotive Technical Helpdesk Specialist, Italian, English

Automotive Technical Helpdesk Specialist, French, English

Automotive Technical Helpdesk Specialist, Dutch, English

Automotive Technical Helpdesk Specialist – Spanish, English

Automotive Technical Helpdesk Specialist, Italian, English

Automotive Technical Helpdesk Specialist, French – English