Automotive Technical Helpdesk Specialist – Spanish, English
MSX International
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇱 Poland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide technical support across various systems, focusing on diagnostics and root cause analysis
- Resolve technical inquiries from Customer Dealers and internal teams
- Guide dealers through repair processes and ensure accurate case documentation
- Collaborate with dealer technicians and internal agents to resolve complex technical issues
- Document cases and technical data in internal systems
- Coordinate Field Engineer visits
- Engage in training and product knowledge exchange
- Collaborate with engineers, project managers, and dealership staff to share insights and trends
- Occasionally conducting vehicle testing and servicing arrangements
- Escalate cases when necessary, ensuring all relevant information is included and properly documented
- Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.
Requirements
- At least 5 years of automotive experience, ideally in a senior dealership workshop role
- Degree in automotive technology or equivalent technical education
- Strong knowledge of vehicle mechanics and EV, HV certification (e.g., HV EV Specialist / DGUV L2+ / IMI Level 4) is a strong advantage
- Experience in using diagnostic tools
- An analytical, organized, and customer-focused mindset
- Fluency in English and Spanish
- A general automotive diagnostics competence test/evaluation will be part of the recruitment process.
Benefits
- Automotive Technical Helpdesk Specialist full-time role
- Remote workplace type
- 5,000 employees in over 80 countries
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
diagnosticsroot cause analysisvehicle mechanicsautomotive technologydiagnostic toolsvehicle testingrepair processescase documentationcustomer supporttechnical support
Soft skills
analytical mindsetorganizational skillscustomer-focusedcollaborationcommunication
Certifications
HV EV SpecialistDGUV L2+IMI Level 4