Automotive Technical Helpdesk Specialist – Spanish, English
MSX International
full-time
Posted on:
Location Type: Remote
Location: Poland
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About the role
- Provide technical support across various systems, focusing on diagnostics and root cause analysis
- Resolve technical inquiries from Customer Dealers and internal teams
- Guide dealers through repair processes and ensure accurate case documentation
- Collaborate with dealer technicians and internal agents to resolve complex technical issues
- Document cases and technical data in internal systems
- Coordinate Field Engineer visits
- Engage in training and product knowledge exchange
- Collaborate with engineers, project managers, and dealership staff to share insights and trends
- Occasionally conducting vehicle testing and servicing arrangements
- Escalate cases when necessary, ensuring all relevant information is included and properly documented
- Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.
Requirements
- At least 5 years of automotive experience, ideally in a senior dealership workshop role
- Degree in automotive technology or equivalent technical education
- Strong knowledge of vehicle mechanics and EV, HV certification (e.g., HV EV Specialist / DGUV L2+ / IMI Level 4) is a strong advantage
- Experience in using diagnostic tools
- An analytical, organized, and customer-focused mindset
- Fluency in English and Spanish
- A general automotive diagnostics competence test/evaluation will be part of the recruitment process.
Benefits
- Automotive Technical Helpdesk Specialist full-time role
- Remote workplace type
- 5,000 employees in over 80 countries
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
diagnosticsroot cause analysisvehicle mechanicsautomotive technologydiagnostic toolsvehicle testingrepair processescase documentationcustomer supporttechnical support
Soft Skills
analytical mindsetorganizational skillscustomer-focusedcollaborationcommunication
Certifications
HV EV SpecialistDGUV L2+IMI Level 4