MSX International

Program Manager

MSX International

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Lead, mentor, and develop a team of Junior Activation Specialists, providing guidance, training, and performance feedback focused on exceeding activation goals.
  • Develop and implement effective activation strategies for connected services at client dealerships.
  • Work closely with client dealership personnel to educate and empower them on the value proposition of connected services.
  • Establish and monitor key performance indicators (KPIs) related to activation rates, customer engagement, and feature utilization.
  • Identify opportunities to streamline and improve the activation process, developing best practices and standardized procedures.
  • Oversee the customer onboarding process for connected services, ensuring a smooth and positive experience.
  • Work with marketing teams to develop and execute targeted campaigns to promote connected services.
  • Prepare regular reports on team performance, activation progress, and key metrics.

Requirements

  • Bachelor's degree in Business, Marketing, or a related field preferred.
  • 5+ years of experience in program management, sales, or marketing, preferably in the automotive or technology industry, with a strong focus on customer activation or onboarding.
  • Demonstrated experience leading and motivating teams to achieve targets.
  • Proven ability to develop and execute successful activation or customer engagement strategies.
  • Strong understanding of connected vehicle technologies and trends.
  • Excellent communication, interpersonal, and presentation skills, with the ability to influence and persuade.
  • Strong analytical and problem-solving skills, with a data-driven approach.
  • Proficiency in subscription or and marketing automation tools is a plus.
  • Experience working with or for automotive dealerships is highly desirable.
Benefits
  • None explicitly mentioned
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementcustomer activationcustomer onboardingactivation strategieskey performance indicatorsdata analysismarketing strategiescustomer engagement strategiesconnected vehicle technologies
Soft Skills
leadershipmentoringcommunicationinterpersonal skillspresentation skillsinfluencingproblem-solvinganalytical skills