Program Manager
MSX International
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead, mentor, and develop a team of Junior Activation Specialists, providing guidance, training, and performance feedback focused on exceeding activation goals.
- Develop and implement effective activation strategies for connected services at client dealerships.
- Work closely with client dealership personnel to educate and empower them on the value proposition of connected services.
- Establish and monitor key performance indicators (KPIs) related to activation rates, customer engagement, and feature utilization.
- Identify opportunities to streamline and improve the activation process, developing best practices and standardized procedures.
- Oversee the customer onboarding process for connected services, ensuring a smooth and positive experience.
- Work with marketing teams to develop and execute targeted campaigns to promote connected services.
- Prepare regular reports on team performance, activation progress, and key metrics.
Requirements
- Bachelor's degree in Business, Marketing, or a related field preferred.
- 5+ years of experience in program management, sales, or marketing, preferably in the automotive or technology industry, with a strong focus on customer activation or onboarding.
- Demonstrated experience leading and motivating teams to achieve targets.
- Proven ability to develop and execute successful activation or customer engagement strategies.
- Strong understanding of connected vehicle technologies and trends.
- Excellent communication, interpersonal, and presentation skills, with the ability to influence and persuade.
- Strong analytical and problem-solving skills, with a data-driven approach.
- Proficiency in subscription or and marketing automation tools is a plus.
- Experience working with or for automotive dealerships is highly desirable.
Benefits
- None explicitly mentioned
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementcustomer activationcustomer onboardingactivation strategieskey performance indicatorsdata analysismarketing strategiescustomer engagement strategiesconnected vehicle technologies
Soft skills
leadershipmentoringcommunicationinterpersonal skillspresentation skillsinfluencingproblem-solvinganalytical skills