MSP Hire

Solutions Engineer

• Lead technical discovery and pre-sales engagements, translating customer business needs into solution architectures, scope definitions, and compelling value propositions in partnership with the sales team.
• Design, configure, and implement cloud and technology solutions while delivering documentation and knowledge transfer to customer stakeholders.
• Serve as a trusted advisor throughout the project lifecycle, driving successful deployments, resolving complex technical challenges, and ensuring customer satisfaction and adoption goals are met.
• Advise customers on best practices, whether with industry standards or your own recommendations, around Microsoft Azure including security, networking, applications services, Artificial Intelligence and data management.
• Contribute to expanding our Microsoft partnership & Azure practice through growth in CSP and Professional Services revenue, the development of new technical skills & focus areas, and building relationships with key Microsoft resources.
• Participate in knowledge exchanges with coworkers, regularly sharing and receiving knowledge to enhance our Microsoft Azure services, including best practices, implementation strategies, and complex architectures.
• Collaborate with team members to define and implement/document standards and methodologies for Professional Services engagements.
• Learn security and compliance frameworks including but not limited to Cybersecurity Maturity Model Certification (CMMC) 2.0 for Defense Industrial Base customers leveraging Microsoft Azure Government and Microsoft 365 GGC High.

Senior Azure Solutions Architect

Engineer

• Investigate phishing attacks, suspicious login activity, and account compromise incidents
• Perform threat hunting, log analysis, containment, and remediation
• Lead response efforts for Microsoft 365 and Azure-related security events
• Collaborate with security partners and vendors during active incidents
• Conduct post-incident reviews and improve prevention strategies
• Design and improve Conditional Access policies and identity security controls
• Manage and optimize Microsoft Defender and Entra ID security features
• Support and troubleshoot Azure infrastructure and Azure Virtual Desktop environments
• Handle complex escalations involving networking, virtualization, storage, and authentication
• Assist with automation and infrastructure-as-code initiatives
• Mentor junior engineers and contribute to technical standards

Tier 3 MSP Engineer

Systems Engineer

• Serve as a senior escalation point for complex technical issues
• Troubleshoot networking, firewalls, VPNs, Wi-Fi, Microsoft 365, endpoints, and SaaS platforms
• Support restaurant technology environments including POS systems such as Toast, Aloha, Micros, and Xenial
• Communicate directly with clients during outages and critical incidents
• Mentor and coach Tier 1 and Tier 2 technicians
• Help maintain SLA performance, ticket quality, and operational standards
• Coordinate with ISPs, vendors, and third-party providers
• Support onboarding and stabilization of inherited client environments
• Participate in an on-call rotation - Every other week Mon-Wed

Lead MSP Systems Engineer

• Design, implement, and configure Microsoft 365 solutions (Commercial & GCC High)
• Lead migrations (Exchange, SharePoint, Teams, OneDrive, tenant-to-tenant)
• Develop technical documentation and architecture diagrams
• Provide knowledge transfer and training to client teams
• Ensure compliance with regulatory and security requirements
• Troubleshoot and resolve complex issues during project delivery
• Manage multiple projects with tight deadlines
• Collaborate with internal teams and client stakeholders

Senior Azure Solutions Architect

Tier 3 MSP Engineer

Lead MSP Systems Engineer

M365 Engineer