Lead MSP Systems Engineer

MSP Hire

Lead MSP Systems Engineer supporting restaurant technology environments through complex issue resolution. Mentoring technicians and maintaining operational standards within the organization.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $115,000 - $140,000 per yearWebsite

Tech Stack

Tools & technologies

Firewalls

About the role

Key responsibilities & impact

Serve as a senior escalation point for complex technical issues
Troubleshoot networking, firewalls, VPNs, Wi-Fi, Microsoft 365, endpoints, and SaaS platforms
Support restaurant technology environments including POS systems such as Toast, Aloha, Micros, and Xenial
Communicate directly with clients during outages and critical incidents
Mentor and coach Tier 1 and Tier 2 technicians
Help maintain SLA performance, ticket quality, and operational standards
Coordinate with ISPs, vendors, and third-party providers
Support onboarding and stabilization of inherited client environments
Participate in an on-call rotation - Every other week Mon-Wed

Requirements

What you’ll need

Recent MSP experience (required)
Experience supporting multiple client environments simultaneously
Strong networking and troubleshooting skills
Comfortable handling high ticket volumes and escalations
Excellent communication and client-facing professionalism

Benefits

Comp & perks

Health, dental, and vision coverage
401(k) matching
Paid time off
Professional development support

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

networkingtroubleshootingfirewallsVPNsWi-FiMicrosoft 365POS systemsSaaS platformsticket qualitySLA performance

Soft Skills

communicationclient-facing professionalismmentoringcoachingproblem-solvingorganizational skillsteam collaborationclient managementescalation handlingadaptability