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MSP Hire

Lead MSP Systems Engineer

MSP Hire

Lead MSP Systems Engineer supporting restaurant technology environments through complex issue resolution. Mentoring technicians and maintaining operational standards within the organization.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $115,000 - $140,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
networkingtroubleshootingfirewallsVPNsWi-FiMicrosoft 365POS systemsSaaS platformsticket qualitySLA performance
Soft Skills
communicationclient-facing professionalismmentoringcoachingproblem-solvingorganizational skillsteam collaborationclient managementescalation handlingadaptability
Tools & Technologies
ToastAlohaMicrosXenialISPsthird-party providersrestaurant technology environmentsendpointsticketing systemsMSP environments
Industry Keywords
MSP experienceclient environmentsoperational standardson-call rotationtechnical issuescritical incidentshigh ticket volumessupportescalationsstabilization

Tech Stack

Tools & technologies
Firewalls

About the role

Key responsibilities & impact
  • Serve as a senior escalation point for complex technical issues
  • Troubleshoot networking, firewalls, VPNs, Wi-Fi, Microsoft 365, endpoints, and SaaS platforms
  • Support restaurant technology environments including POS systems such as Toast, Aloha, Micros, and Xenial
  • Communicate directly with clients during outages and critical incidents
  • Mentor and coach Tier 1 and Tier 2 technicians
  • Help maintain SLA performance, ticket quality, and operational standards
  • Coordinate with ISPs, vendors, and third-party providers
  • Support onboarding and stabilization of inherited client environments
  • Participate in an on-call rotation - Every other week Mon-Wed

Requirements

What you’ll need
  • Recent MSP experience (required)
  • Experience supporting multiple client environments simultaneously
  • Strong networking and troubleshooting skills
  • Comfortable handling high ticket volumes and escalations
  • Excellent communication and client-facing professionalism

Benefits

Comp & perks
  • Health, dental, and vision coverage
  • 401(k) matching
  • Paid time off
  • Professional development support