MSM Inc.

Applications Administrator – Windows

MSM Inc.

full-time

Posted on:

Location Type: Office

Location: Alexandria • Virginia • United States

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About the role

  • Perform comprehensive application administration for Windows-hosted applications, including installation, testing, deployment, debugging, patching, event logging, and updates.
  • Serve as the SME for all supported applications, troubleshooting concerns, responding to user inquiries, and providing technical support and guidance to Agency users and IT managers.
  • Configure user access, monitor system stability and security, and manage and sustain application-side operations to support business-critical and development activities.
  • Perform application maintenance, review error logs to resolve reported issues, and coordinate with IT System Administrators and other teams to resolve infrastructure-related problems.
  • Support application and website monitoring during core business hours and provide on-call support for mission-critical incidents at all other times, responding to production outages and performing root cause analysis.
  • Coordinate and support all software upgrades, disaster recovery tests, and the implementation of new technologies for applications and systems related to these tasks.
  • Support incident management by applying ITIL best practices to restore normal operations, minimize business impact, and prevent future outages.
  • Assist with setting up external connections, managing whitelisting activities, and validating port and protocol requests.

Requirements

  • Must have Government IT Contracting experience.
  • Must have either: A minimum bachelor’s degree in a relevant field or Hold an active Microsoft Certified Solutions Associate (MCSA) certification.
  • Requires 5 years of experience in of current experience in the field.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
application administrationinstallationtestingdeploymentdebuggingpatchingevent loggingapplication maintenanceroot cause analysisincident management
Soft Skills
troubleshootingtechnical supportuser inquiriesguidancemonitoringcoordinationcommunication
Certifications
Microsoft Certified Solutions Associate (MCSA)