MSD

Associate Director, Health Registration Management

MSD

full-time

Posted on:

Location Type: Hybrid

Location: San Jose • United States

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Job Level

Senior

Tech Stack

Vault

About the role

  • This role reports in a matrix structure to the current Functional Area Collaboration Team (FACT) Leads and is responsible for ensuring clear, concise communication on all content that impacts key business areas.
  • The Associate Director will support FACT Leads and Teams with meeting coordination, note-taking, managing the Bright Ideas intake process, and handling all follow-ups.
  • Building strong partnerships with SMEs and other functional area partners is essential to ensure business continuity and foster innovation.
  • The ideal candidate will have a strong understanding of headquarters-driven approaches to operational maintenance and change requests—along with how these impact global regions.
  • Hands-on system experience with Veeva and a solid understanding of the Veeva Registration technology platform, its roadmap, and its role in supporting process areas are required.
  • This role also plays a key part in training, supporting the Training Operations Lead.
  • When appropriate, the Associate Director will lead efforts to strengthen continuity and collaboration with multi-phase Veeva Vault training teams.
  • They will manage the tactical training needs tied to multiple Veeva Registration Platform releases throughout the year.
  • Experience leading cross-functional teams and ensuring alignment between business operations and system operations is essential to maintain process integrity, technology enablement, and innovation.

Requirements

  • Minimum 8 years of pharma industry experience, with at least 5 years in a regulatory/compliance area using records and/or document management systems.
  • Bachelor’s degree in a business, scientific, or operational discipline relevant to life sciences
  • Strong understanding of headquarters-based approaches towards operational maintenance and change requests.
  • Strong technical background and skills, especially with Veeva Registration platform
  • Proven experience with Microsoft and Microsoft SharePoint
  • Experience in developing training materials for large organizational cross-functional training rollouts.
  • Strong understanding of business processes
  • Excellent communication skills, regulatory knowledge, and attention to detail.
  • Experience in triaging and prioritizing requests with a sense of urgency.
  • Strong interpersonal and collaboration skills
  • Ability to work independently to deliver team objectives
  • Proficiency in MS Office products (Word, Excel, PowerPoint, SharePoint, Teams)
  • Advanced English proficiency.
Benefits
  • Flexible Work Arrangements: Hybrid
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Veeva Registrationdocument management systemstraining material developmentoperational maintenancechange requestsbusiness process understandingcross-functional team leadershiptechnology enablementregulatory knowledgeattention to detail
Soft Skills
communicationinterpersonal skillscollaborationindependenceurgency prioritizationpartnership buildingnote-takingmeeting coordinationsupporting training operationsfostering innovation