Customer Support Specialist – Vaccines Account Specialist
MSD
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $71,900 - $113,200 per year
About the role
- Provide inbound direct account order and payment process support to customers
- Address inquiries, track, and resolve issues related to vaccine orders and shipments
- Escalating issues to appropriate contacts or teams as needed
- Maintain complete knowledge and understanding of our terms and conditions
- Provide complete and accurate customer account information
- Assist customers with commercial offer and direct purchase account enrollment processes
- Log customer interactions and utilize issue tracking systems
Requirements
- High School diploma or GED
- 3+ years of previous customer service experience
- remote or telephone customer service experience preferred
- Ability to work independently in a remote environment with minimal supervision
- Excellent communication and listening skills
- Efficient computer and data entry skills
- Detail oriented and can follow projects or tasks through to completion
- Ability to understand root causes of issues and effectively solve problems
Benefits
- medical, dental, vision healthcare and other insurance benefits (for employee and family)
- retirement benefits, including 401(k)
- paid holidays
- vacation
- compassionate and sick days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryissue tracking
Soft Skills
customer servicecommunicationlisteningproblem solvingdetail orientedindependent work
Certifications
High School diplomaGED