MSD

Senior Technical Support Specialist

MSD

full-time

Posted on:

Location Type: Hybrid

Location: Prague • Czech

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Understand and identify stakeholder needs and prioritize delivery of new capabilities in change management, user adoption, communication and customer experience areas
  • Supports projects with change management and communication of all end user tools for our company’s global workforce.
  • Champion and promote the team’s strategy with stakeholders and throughout the IT organization
  • Communicate all end-user impacting IT changes globally
  • Create a culture of innovation, transformation, experimentation while maintaining a focus on the best customer experience and continuous improvement

Requirements

  • BSc Degree or relevant experience in Technology communications, marketing, support material, or equivalent
  • Fluency in English reading/writing/ speaking
  • Strong presentation skills and an ability to communicate technical and non-technical topics to general user audience in a clear, concise manner
  • Proficiency in creating written, customer-focused communications; content editing and proofreading
  • Strong collaboration skills and experience of working with both business clients and IT, at all levels
  • Demonstrated flexibility and the ability to manage multiple, concurrent projects in a timely and efficient manner
  • Creative and innovative thinking, proactive approach, sound organizational skills
  • Project Management Experience is a plus
  • Good knowledge of the Microsoft 365 suite – especially MS Teams, MS Office, including OneNote, OneDrive, PowerPoint, etc. is a plus
  • Experience in change management framework and understanding industry practices is a plus.
Benefits
  • Exciting work in a great team, global projects, international environment
  • Opportunity to learn and grow professionally within the company globally
  • Hybrid working model
  • Pension and health insurance contributions
  • Internal reward system plus referral program
  • 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually
  • 40 paid hours annually for volunteering activities
  • 12 weeks of parental contribution
  • Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.)
  • Multisport Card
  • Vodafone, Raiffeisen Bank, Foodora, and Mall.cz discount programs
  • Up-to-date equipment
  • Competitive salary, incentive pay, and many more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
change managementproject managementcontent editingproofreading
Soft skills
strong presentation skillscommunication skillscollaboration skillsflexibilityorganizational skillscreative thinkinginnovative thinkingproactive approach