MSD

Associate Director, Scientific Insights Steward, Medical Operations

MSD

full-time

Posted on:

Location Type: Hybrid

Location: Rahway • New Jersey • Pennsylvania • United States

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Salary

💰 $153,800 - $242,200 per year

Job Level

Senior

About the role

  • Understands the mission and vision of V&I as a science-driven and patient-committed organization
  • Attends GMVC Medical Operations Leadership Team and other meetings, as appropriate, as delegate for the Director, Medical Operations
  • Stays current with key initiatives across V&I Medical Operations and exhibits a high degree of collaboration with colleagues to ensure alignment across the broader organization
  • Exhibits deep subject matter expertise and strong business acumen
  • Serves as Medical Operations Steward for multiple processes and systems leveraged by V&I as assigned
  • Successfully partners within MA and across business functions and therapy areas to make effective business process decisions
  • Solves complex problems with efficient solutions and escalates risks and issues as appropriate
  • Collaborates and leads workshops with global stakeholders to effectively design business processes and translate them into high-level systems objectives
  • Is a key partner in the evaluation and selection of systems technology, partnering with MA IT
  • Fosters effective cross-functional collaboration and learns on the fly while understanding and solving new problems
  • Maintains up-to-date process and system documentation that is easily consumable per team standards
  • Participates in cross-divisional governance meetings (as needed) to ensure alignment across system users for configuration changes and release management
  • Plays a key role in process and systems governance to inform MA priorities and maintain the Road Map of Initiatives to inform process and system-related activities and timing
  • Partners with other MA Operations teams to drive global process improvement projects and develop implementation plans for global rollout of process and systems
  • Ensures appropriate creation and updating of training and maintenance reference guides and/or training documents on both the process and the applicable system
  • Adheres to the compliance and regulatory procedures, working closely with Global Compliance and Legal
  • Responds and complies with any program investigations, audits, or assessments working closely with V&I Standards Director on the control plan and any audits of the process
  • Ensures efforts and priorities align to overall V&I Strategic Initiatives while focusing on efficient, effective process execution
  • Monitors and evaluates process changes to ensure benefits/objectives are being met and are measurable

Requirements

  • Minimum Bachelor’s degree in life sciences, business, or healthcare
  • 5 years of relevant Medical Affairs experience (e.g., Process and Systems, Medical Operations)
  • Experience partnering with business stakeholders across geographies, therapy areas, and functions to inform global process design and execution
  • Expertise leading process and systems workshops, interviews, and other methodologies to inform effective, efficient, new, and updated processes and systems
  • Attention to detail, excellent communication skills, and the ability to work independently, escalating risks and issues as appropriate
  • Demonstrated success in a fast-paced environment, with the ability to learn on the fly while understanding and solving new problems that require a high level of independent judgement and initiative
  • Ability to identify the most efficient and effective way to implement new services
  • Proven ability to innovate and think non-traditionally
  • Strong business acumen with the ability to judge whether ideas are likely to lead to compliant and value-adding customer solutions
  • Deep understanding of the environment, evolution, and global nature of Medical Affairs
  • Strong personal integrity and high ethical standards
  • Ability to organize, prioritize, and work effectively in a constantly changing, ambiguous environment
  • Detail-oriented nature
  • Experience as a member in cross-functional, global initiatives in a complex matrix
  • Strong decision-making, problem-solving, and analytical skills, with ability to innovate with practical solutions for complex issues
  • Ability to work independently while escalating risks and issues as appropriate
  • Experience working within regulations and compliance requirements
  • Excellent interpersonal communication (written/oral) and presentation skills
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
Benefits
  • medical, dental, vision healthcare and other insurance benefits (for employee and family)
  • retirement benefits, including 401(k)
  • paid holidays, vacation, and compassionate and sick days

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Medical AffairsProcess and SystemsMedical OperationsProcess DesignSystems GovernanceGlobal Process ImprovementRegulatory ComplianceAnalytical SkillsProblem-SolvingDecision-Making
Soft skills
CollaborationCommunicationAttention to DetailIndependent JudgmentOrganizational SkillsAdaptabilityInterpersonal SkillsLeadershipInitiativeIntegrity