MS Companies

UX Researcher

MS Companies

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Partner with product teams to define research goals, choose appropriate methods, and involve the whole team in learning from users.
  • Plan and deliver high‑quality qualitative and quantitative research across discovery, delivery, and post-launch evaluation.
  • Use interviews, usability testing, surveys, diary studies, behavioural data, analytics, and experimentation (e.g. funnels, A/B or multivariate testing) to identify patterns, validate hypotheses, and measure impact.
  • Combine deep qualitative insight with strong quantitative analysis to help teams understand behaviour at scale.
  • Spend time in stores to collaborate directly with customers and colleagues - observing workflows and gathering real-world insights.

Requirements

  • You’re a passionate UX Researcher with experience applying research to real product decisions.
  • Happy working in ambiguity, you are energised by discovering opportunities and problems, as much as helping solving them.
  • You are confident picking and adapting research methods to suit the problem, timeframe, and context.
  • You can turn complexity and large data sets into insight and use storytelling skills to turn that impact.
  • Curious, reflective, and motivated to continuously improve your craft.
Benefits
  • After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
  • Competitive holiday entitlement with the potential to buy extra holiday days!
  • Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
  • A generous Defined Contribution Pension Scheme and Life Assurance.
  • A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
  • Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
  • Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
  • Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
  • A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
qualitative researchquantitative researchusability testingsurveysdiary studiesbehavioral data analysisanalyticsA/B testingmultivariate testingstorytelling
Soft Skills
collaborationproblem-solvingadaptabilitycuriosityreflectivenessmotivationcommunicationinsight generationcritical thinkinguser empathy