Mr. Cooper

Helpdesk Engineer I

Mr. Cooper

full-time

Posted on:

Location Type: Office

Location: Chennai • India

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About the role

  • Serve as the first point of contact for end-users
  • Diagnose and resolve IT issues
  • Manage support tickets accurately
  • Contribute to knowledge base
  • Educate users on IT best practices

Requirements

  • IT support experience
  • Technical troubleshooting skills
  • Ability to document ticket interactions
  • Knowledge of IT policies and procedures
Benefits
  • N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

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Hard Skills & Tools
IT supporttechnical troubleshootingticket managementdocumentation
Soft Skills
communicationuser educationproblem-solving