Mplus Germany

Manager

• Functional and disciplinary leadership of an on-site sales and customer service team in Braunschweig
• Management and organization of day-to-day operations in close coordination with Workforce Management (WFM)
• Planning, motivating and developing team members
• Conducting regular feedback and development meetings
• Monitoring and ensuring compliance with KPIs, targets and quality standards
• Monitoring productivity, utilization and absence rates

Team Manager Outbound