Director, Data Science & Analytics
Seek
PythonSparkSQL
Staff Data Scientist – Operations
Mozilla
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 - $237,000 per year
Job Level
Lead
Tech Stack
PythonSQL
About the role
- Lead the development of foundational reporting and metrics infrastructure for Global Operations, enabling timely, trusted visibility across the various Ops orgs.
- Design and scale measurement frameworks that surface operational trends and performance drivers.
- Apply AI and automation tools (e.g. LLMs, GPT-based summarization, anomaly detection, task triage) to eliminate manual workstreams and improve productivity.
- Prototype and implement automation use cases that drive operational efficiency and compliance, while identifying similar opportunities for cost savings across the organization.
- Define and implement core operational metrics that reflect efficiency, effectiveness, and service quality, enabling measurement at scale and continuous process improvement.
- Partner with operations, and product teams to define measurement needs, identify gaps, and implement tracking.
- Standardize operational metrics and dashboards in Looker, ensuring self-serve access and consistency across the organization.
- Drive root cause analysis and opportunity sizing to surface the highest-value areas for investment or process improvement.
Requirements
- BS or MS in Data Science, Statistics, Computer Science, or a related field
- 5+ years of experience in data science or analytics, with demonstrated work on operations-focused projects.
- Hands-on experience with AI tooling and prototyping, particularly in service of process automation (LLMs, APIs, NLP, anomaly detection).
- Familiarity with operational domains such as Customer Experience (CX), Trust & Safety (T&S), or Ad Ops; ability to understand metrics like handle time, task pacing, or SLA completion without needing deep onboarding.
- Strong proficiency in SQL, and experience building data pipelines and dashboards using tools like Looker.
- Proficiency in Python or R for modeling, prototyping, and automation.
- Experience with metric standardization, KPI frameworks, and experimentation in operational settings.
- Ability to work cross-functionally, communicate with clarity, and prioritize speed over perfection when needed.
- Deep sense of ownership, curiosity, and urgency in solving problems that improve organizational productivity.
- A global, privacy-respecting perspective aligned with Mozilla’s values.
Benefits
- Generous performance-based bonus plans to all eligible employees - we share in our success as one team
- Rich medical, dental, and vision coverage
- Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
- Quarterly all-company wellness days where everyone takes a pause together
- Country specific holidays plus a day off for your birthday
- One-time home office stipend
- Annual professional development budget
- Quarterly well-being stipend
- Considerable paid parental leave
- Employee referral bonus program
- Other benefits (life/AD&D, disability, EAP, etc.varies by country)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data scienceanalyticsAI toolingprocess automationSQLPythonRmetric standardizationKPI frameworksdata pipelines
Soft skills
cross-functional collaborationclear communicationproblem-solvingownershipcuriosityurgencyprioritization
