Moz

Customer Success Team Lead

Moz

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$65,000 - CA$70,000 per year

Job Level

Senior

About the role

  • Protecting and growing iContact’s self-service recurring revenue
  • Coaching and developing a team of Customer Success Managers (CSMs)
  • Overseeing high-impact accounts
  • Reducing churn and increasing customer lifetime value
  • Driving product engagement and reinforcing 'sending = retention'
  • Collaborating with Support, Deliverability, and Billing to resolve issues impacting retention

Requirements

  • 2–4 years of experience in Customer Success, Account Management, or Retention in a SaaS or subscription-based environment
  • Demonstrated impact on churn reduction and recurring revenue retention
  • Strong understanding of usage-based health indicators and subscription metrics
  • Excellent communication skills across phone, video, and email
  • Data-driven, organized, and able to prioritize effectively in a fast-paced environment
  • Preferred experience in email marketing or digital marketing.
Benefits
  • Competitive salaries
  • Robust, health and wellness-focused benefits
  • Paid time off
  • Employee Resource Groups
  • Company-sponsored events
  • Professional growth through educational support, mentorship programs, and career development resources
  • Employee engagement programs and recognition awards
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementRetentionSaaSsubscription metricsemail marketingdigital marketing
Soft Skills
coachingdeveloping teamscommunicationdata-drivenorganizationalprioritization