Product Designer

• Lead the fundamental re-architecture of SEO professionals' interactions with high-density data
• Own design direction and execution across the STAT platform
• Transform raw analytics into intuitive systems
• Lead end-to-end design process for data-heavy workflows
• Partner with Product to define success metrics
• Plan and script research lifecycle to validate workflows
• Lead collaborative design reviews and facilitate sessions

Senior Product Designer

Customer Success Manager

• Protecting and growing iContact’s self-service recurring revenue
• Coaching and developing a team of Customer Success Managers (CSMs)
• Overseeing high-impact accounts
• Reducing churn and increasing customer lifetime value
• Driving product engagement and reinforcing 'sending = retention'
• Collaborating with Support, Deliverability, and Billing to resolve issues impacting retention

Customer Success Team Lead

Account Manager

• Manage and nurture relationships with key customers
• Focus on customer retention and growth
• Conduct proactive communication to ensure customer satisfaction, growth and high renewal rates
• Effectively manage contract renewals and re-negotiations
• Grow account revenue through up-sell and cross-sell efforts
• Develop a deep understanding of Campaigner product and ensure proper utilization by accounts
• Stay up to date with email marketing changes and communicate developments to clients
• Collaborate with sales, finance, product, and support to ensure exceptional customer experience
• Identify client issues, propose solutions and escalate as needed
• Share knowledge and tools within the team