Account Manager

• Manage and nurture relationships with key customers
• Focus on customer retention and growth
• Conduct proactive communication to ensure customer satisfaction, growth and high renewal rates
• Effectively manage contract renewals and re-negotiations
• Grow account revenue through up-sell and cross-sell efforts
• Develop a deep understanding of Campaigner product and ensure proper utilization by accounts
• Stay up to date with email marketing changes and communicate developments to clients
• Collaborate with sales, finance, product, and support to ensure exceptional customer experience
• Identify client issues, propose solutions and escalate as needed
• Share knowledge and tools within the team