Own access provisioning end-to-end: Process and fulfill access requests across our SaaS stack, ensuring accuracy, proper approvals, and complete documentation.
Run the IT help desk: Serve as the primary point of contact for IT support, resolving issues quickly and routing more complex problems with clear context.
Support onboarding and offboarding: Ensure new hires are fully set up on day one and that departing employees are cleanly and securely deprovisioned.
Manage our SaaS and device ecosystem: Work across tools like Google Workspace, Slack, 1Password, Jamf, Twingate, and AWS to keep systems running smoothly.
Improve documentation and SOPs: Build and maintain clear, accessible runbooks that reduce repeat issues and improve consistency across IT workflows.
Reduce response and resolution times: Continuously improve speed and reliability of access provisioning and ticket handling.
Partner cross-functionally: Work with People and Finance teams to ensure accurate provisioning, offboarding, and license management.
Identify and fix systemic issues: Surface recurring patterns, tooling gaps, or policy issues and propose improvements to how IT operates at scale.

Requirements

Experience in IT support, help desk, or technical operations roles in a SaaS or tech-enabled environment.
Familiarity with modern SaaS tools (e.g., Google Workspace, Slack, 1Password, device management tools, VPN/access tools).
Strong troubleshooting skills — you can diagnose issues, resolve them efficiently, and know when to escalate.
High attention to detail, especially around access management, documentation, and audit trails.
Comfort working in ticketing systems (Linear, Jira, Zendesk, etc.) and managing multiple requests at once.
Clear communicator who can help non-technical teammates resolve issues quickly and confidently.
A proactive mindset — you don’t just fix problems, you look for ways to prevent them.

Benefits

health insurance
professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

access provisioningtroubleshootingticket handlingdocumentationSOPsissue resolutionlicense managementonboardingoffboardingsystemic issue identification

Soft Skills

attention to detailclear communicationproactive mindsetcross-functional collaborationproblem-solvingcustomer servicetime managementadaptabilityefficiencyteamwork