Moxie

Customer Success Manager

• Own and manage a high-value portfolio of Enterprise provider accounts, delivering consistent, high-quality marketing services and maintaining 95%+ satisfaction across the book of business.
• Build and standardize Enterprise service delivery workflows, including Monday.com processes, Week 8+ relationship management, Growth Sprints, escalation handling, and communication cadences.
• Strengthen cross-functional alignment with Practice Success Managers and Marketing, establishing clear ownership boundaries, handoff protocols, and enablement materials to reduce friction and improve efficiency.
• Drive strategic provider outcomes by leading consultation calls, identifying marketing and growth opportunities, and translating insights into clear action plans that improve performance.
• Develop scalable systems and documentation—including playbooks, templates, training materials, and SOPs—to prepare Moxie for future MSM hiring and pod expansion.

Enterprise Marketing Success Manager

Medical Director

• Approving all medical hires
• Approving treatment menus (Botox, fillers, lasers, etc.)
• Reviewing and signing protocols, SOPs, and consent forms
• Being available for emergency
• Provide general supervision according to state law
• Be available for consultations and decision-making support
• Interview and select the injectors you’d like to partner with, at the rates you determine

Medical Director, Med Spa

Operations

• Lead State Expansion Initiatives
• Operationalize Add-On Services
• Design and Maintain Centralized Systems
• Drive Cross-Functional Execution
• Forecast and Manage Capacity
• Scale Compliance and Legal Operations
• Analyze Service Performance
• Integrate AI and Automation

Service Operations Senior Manager – Principal

• Review SOPs, consent forms, charts, etc.
• Be on call in case of emergency
• Provide general supervision according to state law
• Interview and select injectors to partner with, at the rates you determine.

Medspa Medical Director

Project Manager

• Execute and monitor client data migrations from various EMR systems into Moxie Suite using automated tools.
• Perform detailed quality checks to ensure accuracy, completeness, and data integrity in all migration files.
• Identify and escalate migration issues, discrepancies, or technical challenges to the appropriate teams.
• Maintain clear and consistent documentation for each migration project.
• Provide regular internal and external updates on migration progress via email and/or Slack.
• Collaborate closely with Provider Success Managers (PSMs), Onboarding Managers (OMs), and the Product and Engineering teams to ensure alignment and timely issue resolution.
• Track migration milestones and follow up with stakeholders to keep projects on schedule.
• Initiate payroll setup processes for new clients and ensure all required documentation and data are correctly submitted.
• Monitor the progress of payroll onboarding and assist in troubleshooting issues as they arise.
• Communicate updates or blockers to the Payroll Team Lead and assist in coordinating resolution efforts.
• Assist with special projects, process improvements, and administrative tasks as assigned by the Operations Manager.
• Contribute to documentation and optimization of internal workflows related to migrations, payroll, and client onboarding.

Data Project Manager

Community Manager

• Turn our happiest customers into Moxie’s strongest advocates by building relationships, capturing stories, and driving referrals and testimonials that fuel pipeline growth.
• Build Moxie’s community, a mix of online engagement, events, and ambassador touch points that connect injector-owners and prospects around shared success.
• Design and operationalize scalable programs for referrals, references, and social proof that Sales and Marketing can rely on at every stage of the customer journey.
• Identify and manage partnerships with top aesthetics influencers and key opinion leaders (KOLs) to amplify Moxie’s story across social channels and industry forums.
• Produce social spotlights, case studies, and storytelling campaigns (like “Moxie Moments”) that showcase real customer impact and community energy.
• Partner with Sales, Provider Success, and Marketing to ensure advocacy and community programs align with company goals and accelerate the sales cycle.
• Track metrics on referrals, reach, engagement, and pipeline influence to continuously optimize advocacy programs and demonstrate business impact.

Senior Customer Advocacy & Community Manager

Content Marketing Manager

• Track platform updates, algorithm changes, and emerging social media trends.
• Translate insights into actionable concepts for campaigns, ads, and provider-facing recommendations.
• Maintain curated libraries of best-in-class creative, soundtracks, and visual inspiration.
• Take the lead in generating creative ideas, scripts, and inspiration to empower providers to produce on-camera content.
• Deliver weekly content resources (ideas, filming tips, and motivation) that encourage and enable providers and their patients to show up confidently on camera.
• **Own the sourcing and production of external content**—working with leadership to identify opportunities, then managing the process end-to-end.
• Manage relationships with creators: identifying and reaching out to talent, drafting contracts, developing scripts and concepts, securing approvals, and overseeing production through to edited, ad-ready content.
• Serve as Moxie’s go-to expert in video content for marketing our providers, leading the end-to-end process from raw footage to polished, high-performing creative.
• Edit and optimize videos for ads and organic use, including provider footage, UGC, stock, and AI-generated clips.
• Apply strong technical and creative skills in video editing—captions, pacing, music, transitions, and effects—to maximize engagement and platform performance.
• Produce static and motion graphics to support ad campaigns, client deliverables, and cross-team creative needs.
• Balance both proactive leadership in video execution and collaborative support in graphic design to ensure all creative output is high quality, brand-aligned, and results-driven.
• Partner with the ads team to analyze creative performance and identify winning content formats and elements.
• Provide actionable recommendations to refine and optimize creatives.
• Contribute to process improvements and creative automation efforts.

Creative Content & Trends Specialist

Financial Planning and Analysis

• Operate as the senior-most finance voice in the company
• Take full responsibility for forecasting, reporting, and scenario planning
• Oversee core financial operations, including month-end close and taxes
• Lead cash flow forecasting, department budgeting, and vendor management
• Provide timely P&L reviews and board-ready reporting
• Partner with department heads on budgets and vendor decisions
• Prepare for and eventually lead M&A processes and audit readiness
• Manage external relationships with vendors and partners
• Balance strategic and hands-on work

Head of Finance

• Empower entrepreneurs to launch, run, and grow aesthetics businesses using Moxie’s software and services
• Work with talented nurse injectors to empower them to build independent businesses
• Connect and provide medical partnership to RN, NP, and PA providers, advising on state regulations and standards of care
• Review SOPs, consent forms, charts, and related clinical documentation
• Be on call in case of emergency and provide general supervision according to state law
• Interview and choose injectors to partner with, set your rates, and manage the number of providers per state law
• Work through Moxie’s software platform which streamlines administrative tasks to allow focus on medical partnership

Medspa Medical Director, Physician

• Review SOPs, consent forms, charts, and related clinical documentation
• Be on call in case of emergency
• Provide general supervision according to Florida state law
• Oversee aesthetic treatments and ensure standards of care
• Connect and provide insight to RN, NP, and PA providers regarding state regulations and standards
• Interview and choose injectors to partner with, set rates, and collaborate via Moxie’s software platform

Physician, Medical Director – MedSpas

• Review SOPs, consent forms, charts, etc.
• Be on call in case of emergency
• Provide general supervision according to state law
• Interview and choose to partner with injectors at rates you set
• Work with as many injectors as state law permits
• Collaborate with providers using Moxie's software platform to streamline administrative tasks

Medical Director, Physician – MedSpas

• Review SOPs, consent forms, charts, etc.
• Be on call in case of emergency
• Provide general supervision according to state law
• Interview and choose to partner with injectors, at the rates you set
• You can work with as many injectors as you choose and state law permits

• We empower entrepreneurs to launch, run, and grow their own aesthetics businesses with software and services.
• Remote-first team; CA license required and must reside in CA.
• Work with injectors; interview and choose partners; set rates.
• You can work with as many injectors as you choose and state law permits.
• This is a PC owner position – Moxie manages everything on your behalf for the PC
• Experience in Dermatology, Plastic Surgery, Ophthalmology, or Oculoplastic Surgery is a plus
• Must reside or have a primary office in California, and hold an active CA license.

Medical Director for MedSpas

• Review SOPs, consent forms, charts, etc.
• Be on call in case of emergency
• Provide general supervision according to state law
• Once vetted, you will interview and choose to partner with the injectors of your choice, at the rates you set. You can work with as many injectors as you choose and state law permits.

Physician, Medical Director - MedSpas

Analytics Engineer

• At Moxie, we empower entrepreneurs to launch, run, and grow their own aesthetics businesses with a combination of software and services.
• In just over three years, we have grown from an idea to a global, remote-first team of more than 140 people.
• Our business is in the top decile for growth, and our team is consistently described as high-trust, low-ego, and high-output.
• We’re looking for an Analytics Engineer to build the foundation of our data and analytics function from the ground up.
• You’ll own high-impact dashboards and reporting infrastructure, partner cross-functionally to answer strategic business questions, and deliver insights that directly shape Moxie’s product, marketing, and operations.
• You’ll also lay the groundwork for smarter, AI-enabled analytics to help our team make faster, better decisions.
• This is a rare opportunity to be the analytics hire at a fast-growing startup where data is core to the business.
• You’ll work closely with the Chief Product Officer, Marketing leadership, and even the CEO — bringing structure and clarity to decisions that directly impact revenue, growth, and customer experience.
• Our objectives for the role:
- Ship high-leverage analytics early: Deliver your first lightweight model and build/edit key internal and externally facing dashboards to build trust and show value fast.
- Partner with Data Engineering on foundational systems: Work on core analytics tools like Omni, dbt, Snowflake, and Mixpanel while helping the team self-serve insights.
- Drive data-informed decision-making: Partner with Product, Ops, and Marketing to surface levers that grow medspa GMV, like pricing, retention, or offer structure.
- Bring AI and modern tools into the mix: Begin experimenting with AI-driven workflows, recommendations, or benchmarking tools that embed intelligence into our dashboards and product.
- Lead major initiatives: Finalize our marketing services data stack (e.g., Meta ad stitching) and build our core Practice Intelligence Dashboard — the tool our customers will use to run their business.
• We’re looking for someone who:
- Has a proven track record of delivering actionable insights across product, marketing, or ops — not just reporting the data but shaping strategy.
- Is deeply comfortable with our core stack (or similar): dbt, Snowflake, Omni/Looker, Segment, and Mixpanel.
- Knows how to balance scrappy execution with solid systems thinking — when to hack and when to invest in architecture.
- Has strong business instincts and understands how to prioritize the analytics work that will drive growth or improve efficiency.
- Communicates clearly with technical and non-technical teammates, builds strong relationships, and thrives in ambiguous environments.
• Why join us?
- Above all, we’re in this to empower small business owners to own and grow their businesses. If you succeed, Med Spas will remain an opportunity for independent owner-operators instead of being dominated by a small number of large chains.
- We have much left to build. But given the market feedback we’re getting and our founding team’s company-building experience, we think we are writing the first chapters of a real success story.
- You’ll have the chance to:
• Build the analytics foundation for a scaling company.
• Shape how data is used across the entire org.
• Experiment with AI and automation where it makes a real impact.
• Earn competitive salary and stock, plus generous health/dental/vision benefits.