Moxie

Support Engineer

• Serve as the first point of contact when bugs or technical issues are reported
• Gather repro steps, logs, screenshots, and context needed to create high-quality bug tickets
• Assign severity (Sev 1–4) using defined guidelines
• Resolve straightforward issues independently when possible
• Identify the appropriate engineer for escalation when needed and coordinate resolution
• Verify fixes in staging or production and confirm issues are fully resolved
• Communicate status and timelines clearly to PSMs, engineers, and other stakeholders
• Act as a go-to internal resource for questions about how Moxie Suite works
• Answer questions in Slack and other internal channels with accurate, timely guidance
• Test behavior in staging environments to validate answers
• Build and maintain internal FAQs and SOPs in Notion
• Create Looms or written guides to reduce repeated questions and interruptions
• Use Django Admin to support internal teams and safely resolve data issues following documented procedures
• Run basic SQL queries and use Metabase to investigate issues
• Review logs and metrics in Datadog to understand system behavior
• Document all manual interventions and follow established guardrails for production changes
• Identify recurring bug patterns or support issues
• Share insights with Engineering and Product to help improve system quality
• Contribute feedback that helps reduce future support load

Technical Support Agent

Product Manager

• Own the entire clinical product surface end-to-end
• Ship meaningful improvements at velocity
• Drive discovery as a consistent practice
• Build the clinical roadmap that closes deals
• Improve win rates with clinical-first practices

Senior Product Manager, Clinical

IT Support

• Own access provisioning end-to-end: Process and fulfill access requests across our SaaS stack, ensuring accuracy, proper approvals, and complete documentation.
• Run the IT help desk: Serve as the primary point of contact for IT support, resolving issues quickly and routing more complex problems with clear context.
• Support onboarding and offboarding: Ensure new hires are fully set up on day one and that departing employees are cleanly and securely deprovisioned.
• Manage our SaaS and device ecosystem: Work across tools like Google Workspace, Slack, 1Password, Jamf, Twingate, and AWS to keep systems running smoothly.
• Improve documentation and SOPs: Build and maintain clear, accessible runbooks that reduce repeat issues and improve consistency across IT workflows.
• Reduce response and resolution times: Continuously improve speed and reliability of access provisioning and ticket handling.
• Partner cross-functionally: Work with People and Finance teams to ensure accurate provisioning, offboarding, and license management.
• Identify and fix systemic issues: Surface recurring patterns, tooling gaps, or policy issues and propose improvements to how IT operates at scale.

IT Support Specialist

Manager

• Own multiple client data and EMR migrations simultaneously
• Serve as the primary point of contact for clients during the migration process
• Build and manage detailed migration project plans
• Coordinate cross-functionally with Product, Engineering, CX, and Compliance teams
• Proactively identify and escalate risks early
• Oversee quality assurance of migration outputs
• Improve and scale migration operations by refining documentation and tracking systems
• Contribute to building a more scalable migration playbook

Migrations Manager

Events

• Own Enterprise event creative execution: Deliver on-time creative for 8–10 events per quarter across print, social, SMS, and digital—consistently meeting SLAs and reducing revision cycles.
• Operate within and improve systems: Work inside our Asana-based Event Creative Ticketing System while refining templates, workflows, and QA standards to improve speed and accuracy.
• Translate event strategy into visual systems: Develop cohesive event identities (menus, invites, story graphics, SMS visuals, in-spa signage) optimized for each channel.
• Evolve reusable creative kits: Turn high-performing themes (launch parties, tox events, seasonal promos, BFCM, etc.) into documented Canva systems that scale across the portfolio.
• Collaborate cross-functionally: Align creative with Events, Meta, and PSM teams to ensure campaigns are visually cohesive across paid, organic, and in-spa experiences.
• Improve QA & consistency: Reduce creative-related errors (dates, logos, offers, branding) by following structured QA processes and proactively clarifying briefs.
• Integrate AI thoughtfully: Use AI tools to generate mood boards, variants, and scaled creative production—while maintaining brand integrity and design quality.
• Document and share learnings: Capture high-performing visual “plays” and contribute to evolving the Event Look Book and creative playbooks.

Event Creative Designer

SDET

• Own and evolve our test automation platform: Take responsibility for the existing automation suite, improving reliability, maintainability, and execution speed.
• Build high-value automated coverage: Add meaningful test coverage in high-risk and high-impact areas by extending existing flows and creating new ones where needed.
• Reduce flakiness and improve signal: Diagnose and fix flaky tests, improve failure visibility, and ensure test results are actionable and trusted.
• Strengthen CI/CD quality gates: Enable faster, more reliable automated testing in CI/CD pipelines to shorten feedback loops and improve release confidence.
• Influence testing strategy: Help teams choose the right mix of UI, API, integration, and other test types based on product risk and impact.
• Support functional testing when needed: Contribute to manual testing, exploratory testing, test case design, and defect reporting to ensure coverage where automation isn’t yet the right tool.
• Partner with engineering teams: Work closely with developers and QA to shift quality left and embed testing into the development lifecycle.
• Establish scalable best practices: Document testing patterns, standards, and approaches that scale beyond individual contributors.

Technical Support Agent

Senior Product Manager, Clinical

IT Support Specialist

Migrations Manager

Event Creative Designer

Software Development Engineer in Test – Global