Moxie

Medical Director

• Approving all medical hires
• Approving treatment menus (Botox, fillers, lasers, etc.)
• Reviewing and signing protocols, SOPs, and consent forms
• Being available for emergency
• Provide general supervision according to state law
• Be available for consultations and decision-making support
• Once vetted, you will have the opportunity to interview and select the injectors you’d like to partner with, at the rates you determine.

Medspa Medical Director

Product Designer

• Own your domains end-to-end — from discovery and problem framing through shipping and measuring impact
• Drive measurable provider outcomes — your work will have a clear line to metrics that matter
• Build deep customer fluency — shadow providers, join account calls
• Elevate the design baseline — identify and address structural design debt
• Shape the roadmap, not just execute it

Senior Product Designer

Director

• Own the full talent lifecycle end-to-end.
• Lead and coach a two-person recruiting team.
• Build and operationalize a quality of hire framework.
• Step in as acting People lead during parental leave (Nov 2026 – early 2027).
• Drive hiring velocity without sacrificing quality.

Director, Talent

Operations

• Own the benchmark library.
• Run the insight cadence.
• Make strategic projects smarter.
• Supply marketing with hero stats.
• Shape the product roadmap.

Principal Business Operations, Data & Insights

Technical Customer Success

• Ensure new clients successfully complete all required onboarding steps, including necessary forms, integrations, and technical setups to run Meta ads and optimize their Google Business Profile.
• Provide clear, step-by-step guidance and support to ensure clients are set up for success.
• Simplify complex processes through email communication and one-on-one calls to create a seamless onboarding experience.
• Walk clients through connecting their Facebook Page, Instagram Profile, and Meta Business Suite.
• Guide clients in setting up two-factor authentication (2FA), phone number verification, and payment methods.
• Facilitate permission and role sharing within Meta Business Manager.
• Troubleshoot common setup issues through screen-sharing sessions or direct intervention.
• Guide clients through setting up or claiming their Google Business Profile.
• Assist with profile verification, including phone, email, and business verification processes.
• Help optimize business profiles by ensuring accurate business information, adding photos, and encouraging customer reviews.
• Provide recommendations to improve local SEO and search visibility using Google Business Profile tools.
• Partner with Client Success Managers to support clients in configuring their online stores, including product listings, payment gateway integrations, and store readiness.
• Troubleshoot issues related to inventory management, checkout processes, and product visibility to ensure optimal store performance.
• Follow SOPs to research and personalize marketing strategy presentations that highlight quick wins and provide an overview of our services.
• Address basic client questions about our marketing programs, expectations, and campaign optimization strategies.
• Stay updated on changes in Meta advertising tools, Google Business Profile, and related platforms to provide accurate and timely support.
• Share client feedback and insights to help improve onboarding and support processes.
• Maintain detailed documentation of client interactions, onboarding progress, and issue resolution.
• Execute processes that utilize onboarding data to support other teams in personalizing marketing strategies.

Marketing Technical Onboarding Manager

Marketing Operations

• Own and lead six operational functions — setting the roadmap, driving cross-functional alignment across Practice Success, Front Desk Services (FDS), Practice Onboarding, and Revenue Operations, and making most operational decisions without escalating upward. You're the primary point person, not a coordinator.
• Build AI-assisted workflows at scale — stand up AI-powered QA for Meta ads, websites, and GHL automations; deploy AI triage for Technical Support; and identify every place automation can close the gap between current capacity and where we need to be at 1,000 providers.
• Drive measurable quality improvement — audit error rates and QA processes, escalation rates, and ticket volume across functions; establish baseline KPIs; and execute structural fixes that deliver quantifiable improvement.
• Stabilize and integrate the Front Desk Services team — establish roles, capacity models, performance dashboards, and accountability frameworks for a team newly transitioned into Marketing Services, and align the guest experience across all touchpoints.
• Design and execute the operational roadmap to 1,000 — deliver a sequenced, cross-functionally aligned plan that gets Marketing Services operationally ready to absorb the next cohort of providers without proportional headcount growth, and contribute a credible POV to H2/2027 planning.

Senior Lead Marketing Operations

Analytics Engineer

• Own and evolve Moxie's Semantic Layer (dbt + Omni), build benchmarking and segmentation datasets that surface actionable insights across key medspa performance pillars — patient acquisition, retention, operational performance, and more.
• Enable embedded AI within Moxie Suite by developing high-quality datasets that power conversational analytics and accurate recommendations, targeting 98%+ accuracy for core medspa operational metrics.
• Drive data trust across the business by leading the Revenue Reconciliation & Operations workstream within the Data Governance initiative — unblocking enterprise-critical reports like staff and service-level pay.
• Partner with BizOps to establish correlation and affinity metrics (e.g., 'Service A is highly correlated with increased retention') that enable the Sales and PSM teams to close more enterprise medspas.
• Lay the groundwork for predictive analytics by exploring methods that take Practice Intelligence from 'here's what happened' to 'here's what's going to happen — and here's what to do about it.'

Senior Analytics Engineer

Senior Lead, Marketing Services Operations

Revenue Operations

• Own post-sales analytics end-to-end — build and maintain the reporting infrastructure for churn, retention, launch velocity, and service adoption that gives Customer Growth leadership real-time answers to the questions that used to require a manual pull.
• Close the book-to-live gap — make the period between contract close and provider go-live visible, managed, and measurably shorter by designing implementation tracking and handoff frameworks that eliminate blind spots between Sales, Onboarding, and PSMs.
• Build a repeatable GMV growth framework — develop the segmentation, cohort analysis, and service-line reporting that lets leadership understand which customers, geographies, and offerings are driving revenue performance (and which aren't) so go-to-market decisions are grounded in data, not instinct.
• Automate the recurring operational motions that slow PSMs down — identify the administrative overhead eating into their week and build the workflows, HubSpot automations, and integrations that give them back time for providers.
• Become the connective tissue between Finance, Customer Growth, and Sales — standardize how NRR, churn, and expansion are defined across teams, own the reporting glossary, and ensure everyone is working from the same ARR definitions and a renewal pipeline that functions as a real operational asset.

Principal, Revenue Operations – Strategy

Product Operations

• Own every feature release end-to-end across all PMs—from identifying soft launch candidates and managing feature flags through creating help articles, video walkthroughs, and coordinating full rollouts with zero PM involvement
• Build and run the product team's operating rhythm, including cycle planning, retros, and ensuring action items from Compass are resolved before cycle lock—making sure the right work gets prioritized and shipped
• Track feature adoption in Mixpanel for every significant release, creating accessible dashboards that give PMs instant visibility into how providers are using new capabilities
• Manage complex cross-org releases (like Payroll, Treatment Plans, or e-scripts) that require sequencing dependencies and aligning stakeholders across product, sales, ops, and marketing—then document playbooks so these releases scale
• Surface patterns from support tickets and feature requests, building systems that proactively deliver insights to PMs so they're never caught off guard by what customers actually need