Moving Analytics Inc.

Customer Success Manager

• Grow qualified referral volume across existing hospital, cardiology group, and health plan partnerships — nationally, with depth in the Northeast and Mid-Atlantic
• Drive renewals and achieve >100% Net Revenue Retention through upsells, site expansions, and consistent partner engagement
• Activate new provider groups under existing payer agreements
• Activate payer partnerships in regions to maximize company impact
• Serve as a cross-functional intelligence hub — bringing field insights to payer contracting, marketing, and operations to accelerate payer enrollments, new business line activation, and patient conversion
• Deliberately identify and pursue a target number of net-new sales opportunities per quarter, in close partnership with new sales team
• Build and execute a standardized implementation and onboarding playbook for new partner launches, lay the groundwork for a scalable customer success function — with the expectation of building and leading a team as volume grows
• Run a consistent QBR cadence with all key partners, translating operational and clinical outcomes into compelling value narratives
• Turn top-performing partners into active referral advocates and case study participants

Director of Customer Success