Director of Customer Success

Moving Analytics Inc.

Director of Customer Success at Movn Health redefining cardiac recovery through strategic partnerships and revenue management. Leading relationship-building and growth initiatives with healthcare providers and payers.

Posted 7/9/2026full-timeRemote • New York • 🇺🇸 United StatesLead💰 $140,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Grow qualified referral volume across existing hospital, cardiology group, and health plan partnerships — nationally, with depth in the Northeast and Mid-Atlantic
Drive renewals and achieve >100% Net Revenue Retention through upsells, site expansions, and consistent partner engagement
Activate new provider groups under existing payer agreements
Activate payer partnerships in regions to maximize company impact
Serve as a cross-functional intelligence hub — bringing field insights to payer contracting, marketing, and operations to accelerate payer enrollments, new business line activation, and patient conversion
Deliberately identify and pursue a target number of net-new sales opportunities per quarter, in close partnership with new sales team
Build and execute a standardized implementation and onboarding playbook for new partner launches, lay the groundwork for a scalable customer success function — with the expectation of building and leading a team as volume grows
Run a consistent QBR cadence with all key partners, translating operational and clinical outcomes into compelling value narratives
Turn top-performing partners into active referral advocates and case study participants

Requirements

What you’ll need

7–10 years in customer success, account management, or provider/payer relations in digital health, cardiovascular care, or chronic disease management
Demonstrated success growing a book of business ≥$2M through referrals, renewals, and account expansion
Experience navigating hospital systems, cardiology groups, and payer-provider dynamics
Proven ability to translate clinical outcomes data into business value for non-clinical stakeholders
Established network in the Northeast / Mid-Atlantic healthcare market strongly preferred
Clinical or allied health background (RN, Exercise Physiologist, PA, etc.) a meaningful plus
Comfortable with ~50% travel, including frequent in-person visits to partner sites
Bachelor's degree required; MHA, MBA, or clinical graduate degree preferred

Benefits

Comp & perks

Medical, dental, and vision insurance — fully or 90% employer-paid
Unlimited PTO
All business travel reimbursed
Home office stipend
Stock options at Director-level seniority, vesting over 4 years with a 1-year cliff

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Referral GrowthNet Revenue RetentionPayer Partnerships ActivationClinical Outcomes TranslationImplementation Playbook DevelopmentSales Opportunity IdentificationData AnalysisBusiness Development

Soft Skills

Cross-Functional CollaborationPartner EngagementCommunication SkillsLeadership

Certifications

Bachelor's DegreeMHAMBAClinical Graduate Degree