Movado Group, Inc

Call Center Representative

• Provide first-level assessment, support, and resolution of issues.
• Answer inbound calls regarding product orders, E-comm orders, parts orders, and repair requests in a fast-paced environment.
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
• Handle dispute escalation in accordance with existing policies and procedures
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken.
• Attend mandatory monthly training/department meetings before/after scheduled work time to stay updated on product or company policy changes.