Movado Group, Inc

Call Center Representative

Movado Group, Inc

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $0 per year

Job Level

Mid-LevelSenior

About the role

  • Provide first-level assessment, support, and resolution of issues.
  • Answer inbound calls regarding product orders, E-comm orders, parts orders, and repair requests in a fast-paced environment.
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
  • Handle dispute escalation in accordance with existing policies and procedures
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken.
  • Attend mandatory monthly training/department meetings before/after scheduled work time to stay updated on product or company policy changes.

Requirements

  • Experience in a remote and fast-paced environment
  • Minimum of 3 years of service-related experience in a call center environment
  • Must have the ability to learn systems and multi-task by navigating multiple windows to obtain and update necessary information while assisting customers
  • Basic knowledge of Microsoft Suite is required, including Outlook, Word, Excel, OneNote
  • Must be able to work mandatory OT during peak seasons or as required
  • SAP experience is a plus
  • Automatic Call Distributor (ACD) system experience is a plus
  • Bilingual is a plus (Spanish)