Call Center Platform Administrator, Reporting Specialist
CVS Health
CloudMongoDBNoSQLSQL
Call Center Representative
Movado Group, Inc
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $0 per year
Job Level
Mid-LevelSenior
About the role
- Provide first-level assessment, support, and resolution of issues.
- Answer inbound calls regarding product orders, E-comm orders, parts orders, and repair requests in a fast-paced environment.
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
- Handle dispute escalation in accordance with existing policies and procedures
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken.
- Attend mandatory monthly training/department meetings before/after scheduled work time to stay updated on product or company policy changes.
Requirements
- Experience in a remote and fast-paced environment
- Minimum of 3 years of service-related experience in a call center environment
- Must have the ability to learn systems and multi-task by navigating multiple windows to obtain and update necessary information while assisting customers
- Basic knowledge of Microsoft Suite is required, including Outlook, Word, Excel, OneNote
- Must be able to work mandatory OT during peak seasons or as required
- SAP experience is a plus
- Automatic Call Distributor (ACD) system experience is a plus
- Bilingual is a plus (Spanish)
