Mountain America Credit Union

Call Center Representative

• Provides primary phone support for members and internal customers by answering fraud questions, filing fraud affidavits and card claims, resolving card and online alerts, and appropriately restricting accounts to mitigate potential loss.
• Protects Mountain America’s membership by minimizing fraud loss while maintaining exceptional member experience.
• Assists in resolving Visa Fraud related card declines.
• Reviews, advises and assists Branches, Service Center with suspicious check reviews and placing/removing holds.
• Conducts member interviews related to check concerns and Account Transfers.

Fraud Management Intake Specialist, Evening Shift – Fully Remote or Hybrid

Customer Support

• Answers member calls via phone providing accurate information and assistance in a timely manner
• Assists members with customer service to resolve problems and enhance financial relationship with Mountain America
• Uses the Mountain America Credit Union AAA sales model (Assess, Advise, Assist) to cross-sell credit union products and services to members over the phone
• Maintains a thorough understanding of our credit union's products and services to effectively assess members’ needs and promote offerings
• Complies with all regulations as required by law

Fraud Management Intake Specialist, Evening Shift – Fully Remote or Hybrid

Customer Service, Sales Agent