Mountain America Credit Union

Call Center Representative

• Delivers extraordinary loan member experiences through the Service Center via online, mobile and phone channels.
• Receives inbound phone calls and follows up with members on submitted online/mobile loan applications in a timely manner while adhering to established service standards.
• Completes loans from start to finish, gathers, analyzes, verifies, and processes all necessary information provided by Mountain America members.
• Assesses, Advises and Assists member to recognize and meet additional member needs by providing quality service through loan servicing transactions and cross-selling products and services to help our members achieve their financial dreams.

Loan Officer – Call Center