Mountain America Credit Union

Account Manager

• Encouraging and motivating a team to attain productivity goals
• Providing a consistently positive experience for credit union members
• Hiring and establishing performance requirements for direct reports
• Monitoring performance and giving coaching for continuous improvement
• Representing and participating in civic and community functions
• Supervising field reps who are remote
• Collecting feedback from dealers and synthesizing it for improvement

Indirect Dealer Relations Manager

Call Center Representative

• Provides primary phone support for members and internal customers by answering general fraud questions
• Filing fraud affidavits and card claims
• Resolving card and online alerts
• Appropriately restricts accounts to mitigate potential loss to our membership
• Partners on complex fraud incidents with internal Fraud Teams
• Provides status updates for all claim types through multiple systems
• Assists and advises other business units to appropriately resolve Red Flags concerns, identity verification on new applications
• Completes initial ID Theft reports and recommends further actions

Fraud Management Intake Specialist – Evening Shift, Fully Remote

Bilingual

• Manage repossession inventory by reviewing accounts prior to repossession, handling accounts during repossession, and handling post-repossession processes.
• Review accounts that have been recommended for repossession.
• Ensure all necessary notices are sent prior to repossession assignment and Mountain America is listed as lienholder on collateral.
• Assign collateral to appropriate repossession agents for pick up.
• Handle queue of accounts that are assigned to a repossession agent ensure vehicles are secured in a timely fashion.
• Complete necessary skip tracing when repossession agents are unable to locate and secure collateral.
• Coordinate transport of repossessed collateral to necessary auction.
• Processes Notice of Sale letters and ensure the credit union is in compliance with all State and Federal Laws.
• Review repossessed collateral after arriving at the auction to determine if insurance claim for damage or mechanical repair is necessary and set appropriate floor price.
• Represent Mountain America Credit Union at auction and oversee the sale of collateral.

Indirect Dealer Relations Manager

Fraud Management Intake Specialist – Evening Shift, Fully Remote

Repossession Coordinator, Spanish Bilingual Required