Fraud Management Intake Specialist, Evening Shift – Fully Remote or Hybrid

Mountain America Credit Union

Fraud Management Intake Specialist providing phone support for resolving fraud-related issues. Minimizing fraud risk while ensuring exceptional member experience for Mountain America Credit Union.

Posted 6/20/2026full-timeRemote • Utah • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Provides primary phone support for members and internal customers by answering fraud questions, filing fraud affidavits and card claims, resolving card and online alerts, and appropriately restricting accounts to mitigate potential loss.
Protects Mountain America’s membership by minimizing fraud loss while maintaining exceptional member experience.
Assists in resolving Visa Fraud related card declines.
Reviews, advises and assists Branches, Service Center with suspicious check reviews and placing/removing holds.
Conducts member interviews related to check concerns and Account Transfers.

Requirements

What you’ll need

3+ years of customer service at a financial institution or 18 months of Mountain America Credit Union member service experience.
Ability to appropriate de-escalate calls.
High school diploma

Benefits

Comp & perks

Shift Differential: A $1.00/hr shift differential is paid for hours after 6pm M-F and all hours worked on Saturday
Bilingual Differential: Spanish Speaking Bilingual $1.00 Differential for use of language skill available

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicede-escalationproblem solvingcommunicationinterpersonal skills