Mountain Air Cargo, Inc.

Business Operations

• Lead the development and execution of MAC’s operational strategy in alignment with Air T, Inc. enterprise goals and customer contractual requirements.
• Drive continuous improvement initiatives across all operational functions, identifying and eliminating inefficiencies while maintaining regulatory compliance.
• Serve as a primary liaison between MAC leadership coordinating cross-company initiatives and resource sharing across affiliated entities including CSA Air, Worldwide Aircraft Services, and Royal Aircraft Service.
• Establish, monitor, and report on key performance indicators (KPIs) across operational departments, presenting results to executive leadership and the Board as needed.
• Partner with Finance to develop, manage, and monitor the annual operating budget, ensuring cost control and financial discipline across all business functions.
• Analyze operational data, cost structures, and market trends to identify opportunities for revenue growth, cost reduction, and margin improvement.
• Support the development and negotiation of customer contracts, vendor agreements, and strategic partnerships, including ground handler, fuel, and maintenance service provider relationships.
• Oversee capital planning for facilities, ground equipment, and operational technology investments.
• Serve as an executive point of contact for MAC’s primary customer relationships, ensuring service level agreements are met and customer commitments are fulfilled.
• Proactively identify and mitigate risks to customer service delivery, coordinating cross-functionally to resolve issues with urgency and professionalism.
• Lead the operational response to customer audits, performance reviews, and contract renewals.
• Provide executive direction and support to functional department heads across Operations, Maintenance, Ground Operations, Dispatch, and Facilities.
• Foster a culture of accountability, collaboration, and operational discipline across all business units.
• Lead or facilitate senior leadership team meetings, operational reviews, and planning sessions.
• Support Human Resources in workforce planning, organizational design, and leadership development initiatives aligned with operational growth.
• Ensure all business operations are conducted in full compliance with applicable FAA, DOT, TSA, and OSHA regulations.
• Partner with the Director of Safety and Quality to integrate safety culture into operational decision-making and performance management.
• Champion the adoption of operational technologies, data systems, and automation tools that improve efficiency, compliance, and decision-making.

Vice President, Business Operations