Vice President, Business Operations

Mountain Air Cargo, Inc.

Vice President of Business Operations overseeing operational excellence and strategic planning at Mountain Air Cargo. Leading cross-functional alignment across business units to ensure compliance and efficiency.

Posted 5/21/2026full-timeDenver • North Carolina • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Lead the development and execution of MAC’s operational strategy in alignment with Air T, Inc. enterprise goals and customer contractual requirements.
Drive continuous improvement initiatives across all operational functions, identifying and eliminating inefficiencies while maintaining regulatory compliance.
Serve as a primary liaison between MAC leadership coordinating cross-company initiatives and resource sharing across affiliated entities including CSA Air, Worldwide Aircraft Services, and Royal Aircraft Service.
Establish, monitor, and report on key performance indicators (KPIs) across operational departments, presenting results to executive leadership and the Board as needed.
Partner with Finance to develop, manage, and monitor the annual operating budget, ensuring cost control and financial discipline across all business functions.
Analyze operational data, cost structures, and market trends to identify opportunities for revenue growth, cost reduction, and margin improvement.
Support the development and negotiation of customer contracts, vendor agreements, and strategic partnerships, including ground handler, fuel, and maintenance service provider relationships.
Oversee capital planning for facilities, ground equipment, and operational technology investments.
Serve as an executive point of contact for MAC’s primary customer relationships, ensuring service level agreements are met and customer commitments are fulfilled.
Proactively identify and mitigate risks to customer service delivery, coordinating cross-functionally to resolve issues with urgency and professionalism.
Lead the operational response to customer audits, performance reviews, and contract renewals.
Provide executive direction and support to functional department heads across Operations, Maintenance, Ground Operations, Dispatch, and Facilities.
Foster a culture of accountability, collaboration, and operational discipline across all business units.
Lead or facilitate senior leadership team meetings, operational reviews, and planning sessions.
Support Human Resources in workforce planning, organizational design, and leadership development initiatives aligned with operational growth.
Ensure all business operations are conducted in full compliance with applicable FAA, DOT, TSA, and OSHA regulations.
Partner with the Director of Safety and Quality to integrate safety culture into operational decision-making and performance management.
Champion the adoption of operational technologies, data systems, and automation tools that improve efficiency, compliance, and decision-making.

Requirements

What you’ll need

Bachelor’s degree in Aviation Management, Business Administration, Operations Management, or a related field; or equivalent experience.
Minimum of 10 years of progressive leadership experience in aviation operations, cargo, or a related industry.
Demonstrated experience managing multi-site or multi-entity operations at a senior leadership level.
Strong financial acumen with experience in budget management, P&L oversight, and business case development.
Deep knowledge of FAA Part 121 and/or Part 135 operating regulations and the regulatory environment governing commercial air cargo operations.
Proven ability to build and sustain high-performing teams and lead organizational change.
Exceptional communication, negotiation, and executive presentation skills.

Benefits

Comp & perks

Regular travel to line stations, maintenance facilities, and customer locations is required.
A valid driver’s license is required.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

budget managementP&L oversightbusiness case developmentoperational strategy developmentdata analysisperformance indicator monitoringcontract negotiationcapital planningrisk mitigationoperational technology adoption

Soft Skills

leadershipcommunicationnegotiationteam buildingorganizational change managementcollaborationaccountabilityprofessionalismexecutive presentationworkforce planning

Certifications

Bachelor’s degree in Aviation ManagementBachelor’s degree in Business AdministrationBachelor’s degree in Operations Management