Mount Nittany Health

Business Analyst

• Works closely with departmental leadership to identify best solutions to complex problems.
• Serves as a lead collaborator between clinical/business stakeholders and the IT department.
• Analyzes and provides key insights across multiple departments and functions in the organization.
• Provides key thought partnership to departmental staff and leaders.
• Analyzes business needs, gathers information, forms frameworks for conveying information, and leverages information technology systems to serve the business.
• Provides advanced business specific knowledge in support of the organization, structures ambiguous problems and takes action to solve them.

Business Analyst – Decision Support

Learning and Development

• Plans, organizes and coordinates organizational development operations and activities including a variety of workforce, organizational and staff development programs to all organizational levels of personnel in all functions and their departments throughout all system locations.
• Plans and executes organizational development interventions & programs that are aligned with the Mount Nittany Health’s overall mission, as well as for each of its lines of business and their strategic business objectives.
• Assists the Chief Human Resources Officer and Director, Professional & Organizational Development with the Employee Engagement Survey process.
• Coordinates the feedback and oversees the follow up action planning processes at the department levels.
• Delivers organizational results and departmental action plans to Senior Leadership in collaboration with the Chief Human Resources Officer and Director.

Organizational Development Specialist

Customer Support

• Assists in the management of accounts receivable by counseling patients and/or family members on insurance options and payment options.
• Contacts patients that have outstanding balances due to no insurance or insurance deductibles, and counsels these patients in regard to making arrangements for payment in full or payment arrangements.
• Reviews all self-pay balances in the over 120 day aging bracket to determine if the criteria have been met to transfer to collection agency.
• Prepares and reviews accounts to determine statement, payment and collection history.
• Works collection report from largest balances down.
• Coordinates with collection agency to verify balance and account information.
• Maintains accurate account of payments and necessary insurance transfers.

Business Analyst – Decision Support

Organizational Development Specialist

Customer Services Specialist