Motorola Solutions

Field Systems Integration Engineer

Motorola Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Alabama • Florida • United States

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Salary

💰 $60,000 - $75,000 per year

About the role

  • Prepare and configure Scout for integration into complex customer systems
  • Complete installation, testing and acceptance of Scout in complex customer systems
  • Prioritize and provide customer support and technical issue resolution via e-mail, phone and other electronic medium
  • Determine most cost-effective repair/resolution to minimize customer downtime
  • Enter and track issues in a tracking database, keeping customers apprised of work status, and drive all issues to closure
  • Relay detailed instructions to customers and interpret documents including technical operating manuals and maintenance instructions
  • Escalate product performance issues (software/hardware) and work with Senior Support Engineers and Senior System Implementation Engineers towards resolution
  • Provide after-schedule support on an as needed basis
  • Work collaboratively with the Sales team to support pre-sales system designs and technical presentations
  • Provide on-site end user training
  • Coordinate design of subsystems and integration of total system
  • Confer with other functional team personnel to clarify or resolve problems and develop corrective action, method improvement to resolve problems for complex issues
  • Responsible for systems-level development and testing requirements involves finalizing approved Vendor Lists and design of components which are unavailable
  • Use computer assisted engineering and design software and equipment to perform engineering and design tasks

Requirements

  • High School Diploma or GED equivalent; technical certifications a plus; Bachelors Degree preferred
  • 2+ years of relevant working experience in software, networking, IT, public safety, wireless or related field
  • Self-motivated with the ability to work well both in groups and independently
  • Ability to scope effort and coordinate work to meet Project and customer timelines
  • Excellent written & verbal communication skills
  • Strong ownership, personal accountability and interpersonal skills a must
  • Great peer to peer collaboration, troubleshooting and attention to details
  • Service minded individual with solid integrity that thrives under pressure
  • A can-do attitude with desire to learn, grow and contribute to the IT awareness of Avtec Engineering teams
  • Growth Mindset constantly looking to better oneself
  • Windows OS/Applications configuration and troubleshooting
  • IP Network troubleshooting
  • Working knowledge of LAN/WAN networks
  • Working knowledge of PC hardware
  • Familiarity with radio or communication technologies.
Benefits
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows OS configurationWindows Applications troubleshootingIP Network troubleshootingLAN/WAN networksPC hardwarecustomer systems integrationtechnical issue resolutionengineering and design tasksinstallation and testingtechnical operating manuals
Soft Skills
self-motivatedexcellent written communicationexcellent verbal communicationstrong ownershippersonal accountabilityinterpersonal skillspeer collaborationtroubleshootingattention to detailservice minded
Certifications
High School DiplomaGED equivalenttechnical certificationsBachelor's Degree