Service Manager – Video Services
Motorola Solutions
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
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Salary
💰 $130,000 - $150,000 per year
About the role
- Identify market-leading organizations and high-potential targets in strategic geographies and vertical sectors to broaden market penetration.
- Work with internal shops and FSO teams to provide training and build partnerships.
- Formulate territory growth strategies and conduct market trend analysis.
- Direct the "Activation" phase for newly onboarded partners and ensure proficiency in installation and servicing.
- Act as a subject matter expert and lead Proof of Concepts (PoCs) and professional demonstrations.
- Institute a transition from transactional sales to monetizing the entire product lifecycle.
- Collaborate closely with Territory Managers for seamless partner transitions.
- Provide training and resources regarding the strategic significance of assigned product lines.
Requirements
- High School diploma, Associates, or Bachelor's degree in Business, Communications, IT, Management, or Technology required.
- 5 years of experience in Customer Service, Customer Support, Operations, Sales, or Technology.
- Legal authorization to work in the U.S. Employer work permit sponsorship is not available for this position.
- Minimum 5 years of experience in channel management, partner recruitment, or regional service management.
- Strong understanding of indirect sales models, partner ecosystems, and channel dynamics.
- Familiarity with CRM tools like Salesforce and the ability to analyze data-driven trends.
- Travel requires significant travel, often 25-50%.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
channel managementpartner recruitmentmarket trend analysisdata analysissales strategiesproduct lifecycle managementcustomer servicecustomer supportoperations managementterritory growth strategies
Soft Skills
collaborationtrainingleadershipcommunicationstrategic thinkingproblem-solvingsubject matter expertiserelationship buildingadaptabilityorganizational skills