Motorola Solutions

Senior Customer Support Manager

Motorola Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Idstein • Germany

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Salary

💰 $100,000 - $124,000 per year

Job Level

Senior

About the role

  • Ensure intense customer satisfaction throughout the delivery of Motorola Solutions Lifecycle Service products
  • Manage government contracts, ensuring successful delivery of Service products
  • Develop and execute strategic service account plans and profiles
  • Build strong, long-lasting customer relationships to position Motorola Solutions for Service growth
  • Promote Service growth by increasing sales of traditional core LMR and non-traditional services
  • Identify future expansion opportunities for all services, requiring travel throughout EMEA to meet customers and service delivery organizations
  • Provide assistance and information to the TSM and other delivery channels to ensure contractual compliance
  • Motivate and lead teams, solving customer problems proactively.

Requirements

  • Bachelor’s Degree is preferred
  • 3+ years of related experience
  • Additional experience in customer-facing roles such as Account Management, Consulting, or Project Management is a plus
  • Customer side domain experience working with the US Department of Defense is preferred
  • Public Safety domain knowledge/experience is required
  • Experience in creating and executing Customer strategic plans.
Benefits
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
strategic service account planningcontract managementcustomer relationship managementsales growth strategiesservice deliverycustomer strategic plan executionproblem-solving
Soft Skills
customer satisfactionteam leadershipcommunicationrelationship buildingmotivation
Certifications
Bachelor's Degree