The CSM manages Federal Government Land Mobile Radio service contracts with the responsibility for successful deliveries on all services designed for and utilized by the assigned customers.
Major emphasis on cultivating and developing key relationships and growing managed service product sales in multi-levels of large customer accounts.
Work closely with Sales Account Management, Pre-sale and Post-sale teams to service customers and to continue to grow the overall Motorola Service business.
Be responsible for goal driven business growth, account service plans, individual goals, and further development on customer satisfaction strategies.
Be responsible for achieving P&L goals, including those for service billings, and cost/margin performances.
Successfully market Motorola service capabilities to account base offered through the Federal Systems Technologists group, Federal Repair Depot, Authorized Service Subcontractors, and the National System Support services.

Requirements

5+ years of successful experience with lifecycle service account management, systems implementation/integration, LMR sales, or LMR engineering is desired.
Knowledge of Motorola RF systems and products is a plus.
Knowledge and experience utilizing Google Suite and Microsoft business software (e.g. Word, Excel, and PowerPoint) is required.
Job performance depends on ability to successfully utilize Oracle and Salesforce applications.
Experience with US Federal Government contracts performance is a plus.
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified and sensitive information.
Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s).

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

lifecycle service account managementsystems implementationLMR salesLMR engineeringP&L managementcustomer satisfaction strategies

Soft Skills

relationship managementbusiness growthgoal-drivencustomer service

Certifications

security clearance