Act as the primary contact, working closely with the Customer, Systems Support Center, Dispatch Operations, Product Groups, Factory, System Engineering, System Integration, Field Service Organization, Service Support Network, third-party contractors, and the local servicer.
Ensure compliance with the Terms and Conditions of the warranty/maintenance contract
Manage Emergency Service efforts and escalation procedures using available tools and resources.
Track and manage financials for service deliverables and responsible for P&L Performance and Accurate Forecasting.
Assist Sales and Pre-Sale teams in proposal development for offering additional services to the State.

Requirements

5+ years experience in one of the following: IP Networking, CAD, System Management, Network Engineering, Networking Equipment, Solution Architecture, ASTRO 25, WAVE VOIP, LMR, RF Systems, Radio Frequency, Radio Communications, Wired/Wireless Communication Systems, System Technologist, IT, Motorola, Military experience, or Public Safety experience.
Legal authorization to work in the U.S. indefinitely is required.
Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IP NetworkingCADSystem ManagementNetwork EngineeringNetworking EquipmentSolution ArchitectureASTRO 25WAVE VOIPLMRRF Systems

Soft Skills

communicationcollaborationfinancial managementproposal developmentescalation management