Motorola Solutions

Associate Customer Support Manager

Motorola Solutions

full-time

Posted on:

Location Type: Hybrid

Location: North Carolina • South Carolina • United States

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Salary

💰 $75,000 - $90,000 per year

About the role

  • Manage the Managed and Support Services (M&S) business for assigned customer contracts
  • Ensure customer satisfaction with Motorola Public Safety Customers
  • Provide customers a single point of contact for Customer management
  • Work with customers to discuss concerns and drive corrective actions to closure
  • Manage and maintain services scope as per services contract
  • Ensure timely reporting as required by Services Contract
  • Manage sub-contractors deliverables and adherence to agreed scope
  • Engage in case management process to ensure service delivery
  • Assist partners and vendors with payment and billing issues
  • Identify and implement areas for improvement
  • Ensure all operational documentations remain up to date
  • Manage contract change management as needed
  • Work with Service Contract and Subscription Operations for contract loading and renewals
  • Gather and provide Booking Packages to SCSO for contract loading
  • Work closely with the Motorola Program Manager to provide a smooth transition from project implementation to warranty support and service delivery
  • Create and/or update existing Customer Support Plans

Requirements

  • 2+ years of experience in one of the following: customer service, sales, account management, customer support experience, systems management, project coordination, contract management, military experience or Motorola experience
  • Travel Requirements 25-50%
Benefits
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
contract managementcase managementcustomer supportproject coordinationsystems management
Soft skills
customer satisfactioncommunicationproblem-solvingorganizational skillsrelationship management