Client Solution Engineer
Nuvei
GoJavaScriptPythonShell ScriptingSQL
Emergency Call Handling Solution Architect
Motorola Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Illinois, Pennsylvania, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $95,000 - $105,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SwitchingTCP/IP
About the role
- The ECH Solution Architect is accountable for the detailed operational design of the system being implemented
- Conduct a detailed Call Flow design based on the customer’s requirements
- Provide advice and information on the benefits and risks of possible solutions
- Work closely with Project Manager(s), Sales Engineers, Channel Partners, and customers at various stages of project deployments
- Provide expert consultation, detailed call flow documentation, cabinet drawings, and infrastructure solutions to enable quality Emergency Call Handling implementations
- Collaborate and oversee all other technical resources supporting the project
- Gather requirements for successful deployment
- Support Project Manager and customer in coordination of meetings and resources needed for project success
- Lead detailed Operational Call Flow Design meetings with the project team and customer, either on-site or remotely
- Deliver and manage project-specific documentation
- Provide support and mentorship to other team members
Requirements
- 5+ years of technical or engineering experience
- Legal authorization to work in the U.S. indefinitely is required.
- Expertise in VESTA 9-1-1 software suites is a must
- Experience in deployment and integration of complex IP and TDM telephony products and systems
- Expertise with PBX and telco analog, digital, and SIP-based technologies.
- Expertise with TCP/IP networking
- Working knowledge of IP Subnetting, switching, and routing
- Previous experience in Public Safety Applications, including deployment, integration, and implementation, and/or previous or current operations and administration skills within a PSAP environment are a plus
- Experience leading and being a consultative representative of complex projects
- Ability to apply critical thinking skills to solve problems and make decisions
- Ability to manage difficult or emotional customer situations
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
VESTA 9-1-1 softwareIP telephony productsTDM telephony systemsPBX technologiesSIP-based technologiesTCP/IP networkingIP SubnettingswitchingroutingPublic Safety Applications
Soft skills
critical thinkingproblem solvingdecision makingcustomer managementmentorshipcollaborationconsultative representationproject leadershipcommunicationcoordination
