Motivity

Implementation Specialist

• Lead end-to-end implementation process for new customers, ensuring timely and successful onboarding
• Coordinate cross-functionally with internal teams to deliver seamless onboarding experiences
• Own Time to Value (TTV) metrics and drive continuous improvement in implementation timelines
• Support clean handoff from sales and to post-sale team, ensuring all necessary documentation and context is transferred
• Drive activities that directly support customer retention and expansion opportunities
• Identify and communicate upsell or cross-sell opportunities during the implementation phase
• Establish expectations that set the tone for long-term customer success through active listening and staying present in every customer interaction
• Understand customer pain points and work to resolve issues promptly; provide solutions when presented with issues in customer meetings
• Translate customer needs effectively to internal audiences
• Mitigate churn risk by ensuring customers achieve early wins and value realization
• Manage escalations by pulling in appropriate resources from Motivity and customer organizations
• Navigate complex and ambiguous situations with confidence, even when immediate answers aren't available
• Track implementation timelines, milestones, and deliverables using CRM systems
• Maintain accurate and up-to-date project documentation throughout the implementation lifecycle
• Contribute to building out knowledge base documentation for ongoing process improvement
• Ensure all stakeholders are informed of project status and any potential risks
• Demonstrate high level of accountability for project outcomes and customer success
• Deliver engaging and effective training sessions to customers of varying technical skill levels
• Make sense of complex product features and translate them into clear, actionable guidance for customers
• Serve as a dynamic presenter with strong “classroom management” skills, fielding questions while keeping sessions on track
• Support timely responses on clinical questions related to Electronic Data Collection and ABA workflows
• Monitor adoption metrics and proactively address barriers to full platform utilization

Implementation Manager

Controller

• Own the month end close (target 10 day close)
• Lead MRR Reporting and all affiliated accounting (Unbilled Revenue, Deferred Revenue, Accounts Receivable, Rev Rec)
• Build out prepaid expense, accrued expense, and other appropriate balance sheet account schedules for month close and in anticipation of future audit
• Monthly tie-off with sales ops to ensure A/R and Revenue accuracy and appropriate contractual back-up is present
• Coordinates with Tax and Audit Accountants
• Own 13 week cash flow reporting and work with A/P to propose 2x per month check runs
• Work with A/R and A/P specialists to ensure appropriate timing on expense recording and invoicing to customers
• Manage accounting related technology integrations with QBO (Ramp, Bill.com) and Billing/Revenue System (Sales Tax App, MRR/Billing Tech)

Financial Controller

DevOps Engineer

• Take on varied roles within a small, growing team of engineers
• Tackle full stack development concerns in the frontend, backend and infrastructure
• Work closely with the team on architecture, design and code reviews, while continuing to spend the majority of their time doing hands-on development
• Work closely with business stakeholders to ensure requests meet the needs of the business and clinical product leaders
• Provide technical support as necessary to customers and third-party vendors
• Identify and resolve technical issues

Cloud DevOps Engineer

Engineering Manager

• Conduct weekly 1-on-1s to support individual growth, provide regular feedback, and guide career development for your direct reports.
• Lead team huddles and manage our development workflow using Kanban.
• Collaborate closely with the Product Management team to align on upcoming features, roadmaps, and delivery timelines.
• Manage supporting toolsets (specifically Jira) to ensure transparency and efficiency across the team.
• Coordinate and lead an international team of engineers and SDETs across three continents, ensuring effective communication across time zones.
• Lead the recruitment process for new engineering talent and manage the onboarding of new hires.

Implementation Manager

Financial Controller

Cloud DevOps Engineer

Software Development Manager