Motivity

Implementation Specialist

• Lead end-to-end implementation process for new customers, ensuring timely and successful onboarding
• Coordinate cross-functionally with internal teams to deliver seamless onboarding experiences
• Own Time to Value (TTV) metrics and drive continuous improvement in implementation timelines
• Support clean handoff from sales and to post-sale team, ensuring all necessary documentation and context is transferred
• Drive activities that directly support customer retention and expansion opportunities
• Identify and communicate upsell or cross-sell opportunities during the implementation phase
• Establish expectations that set the tone for long-term customer success through active listening and staying present in every customer interaction
• Understand customer pain points and work to resolve issues promptly; provide solutions when presented with issues in customer meetings
• Translate customer needs effectively to internal audiences
• Mitigate churn risk by ensuring customers achieve early wins and value realization
• Manage escalations by pulling in appropriate resources from Motivity and customer organizations
• Navigate complex and ambiguous situations with confidence, even when immediate answers aren't available
• Track implementation timelines, milestones, and deliverables using CRM systems
• Maintain accurate and up-to-date project documentation throughout the implementation lifecycle
• Contribute to building out knowledge base documentation for ongoing process improvement
• Ensure all stakeholders are informed of project status and any potential risks
• Demonstrate high level of accountability for project outcomes and customer success
• Deliver engaging and effective training sessions to customers of varying technical skill levels
• Make sense of complex product features and translate them into clear, actionable guidance for customers
• Serve as a dynamic presenter with strong “classroom management” skills, fielding questions while keeping sessions on track
• Support timely responses on practice management questions, including scheduling and billing
• Monitor adoption metrics and proactively address barriers to full platform utilization

Implementation Manager – Practice Management

Web Designer

• Propose creative direction
• Execute design work quickly and at a high level
• Build and ship in Figma, Canva, and Webflow
• Translate ideas into live experiences
• Maintain consistency across all visual touchpoints while pushing the brand forward.
• Bring Motivity’s personality to life: human, expert, confident, and grounded in real-world experience.
• Challenge existing patterns and introduce new creative directions that feel bold but intentional.
• Design and develop Motivity’s website in Figma and Webflow.
• Translate marketing strategy, messaging, and campaigns into high-performing web experiences.
• Continuously improve UX, conversion, and performance across key pages.
• Build and launch new pages quickly in support of campaigns, SEO, and product initiatives.
• Design high-impact visuals for paid media, ABM campaigns, lead magnets, and landing pages.
• Collaborate with marketing to test and iterate creative that improves performance.
• Work closely with the content strategist and video lead to bring ideas to life visually.
• Contribute to the creative direction of content.
• Help shape how Motivity’s expertise is expressed visually across blogs, guides, and campaigns.
• Design assets that support social media strategy (posts, carousels, visual series).
• Create repeatable systems/templates that allow content to scale without losing quality.
• Concept and design conference materials, booth experiences, and swag.
• Design and maintain high-quality assets including pitch decks, sales one-pagers, and implementation materials.

Implementation Manager – Practice Management

Brand & Web Designer