Motivity

Account Manager

• Serve as the primary point of contact for assigned clients, build and maintain strong relationships, proactively addressing inquiries, and understanding their specific needs and goals. Responsible for delivering high-touch support and proactive communication.
• Oversee the entire billing process for assigned accounts, ensuring accurate and timely submission of claims; manage accounts receivable; and resolve denials to ensure timely payment.
• Ensure adherence to industry regulations and payer policies, such as HIPAA and CMS guidelines.
• Lead regular customer review meetings (weekly or bi-weekly cadence) to discuss performance, payer trends, and action plans.
• Monitor claim submissions, payment posting, denials, and aging AR to ensure targets are met.
• Identify trends in underpayments, delays, rejections, and drive remediation efforts to resolution.
• Support payer enrollment processes and credentialing updates when needed.
• Deliver cash flow, AR aging, and denial analytics with actionable recommendations.
• Track KPIs and hold stakeholders accountable for improvements.

Billing Account Manager