Provide continued support and guidance to a team of Installation Specialists, fostering a collaborative and efficient work environment.
Directly oversee and occasionally participate in customer trials/pilots, RMAs, and strategic installation projects to ensure they meet Motive's standards and customer expectations.
Conduct on-site quality checks of installations, including those performed by third-party installers, to maintain high standards of quality.
Oversee the development of custom installation guides for special configurations, addressing unique customer requests, and enhancing the installation process.
Manage the review and resolution of escalated technical issues, ensuring a positive outcome for all stakeholders.
Engage in various projects, ranging from product testing to internal process improvement initiatives.

Requirements

A passion for technology and its application in solving real-world challenges.
Proven leadership experience in supervising installation teams, with a strong background in IoT devices.
Excellent communication and organizational skills, with the ability to manage multiple projects simultaneously and keep teams motivated.
Strong problem-solving abilities, with a keen eye for detail and a commitment to quality.
Flexibility to travel moderately and adapt to varying project demands and schedules.
A commitment to excellence, innovation, and continuous improvement, with a passion for leveraging technology to solve real-world problems.
High school diploma or equivalent. Bilingual (Spanish) proficiency is preferred.
At least five years experience successfully managing a technical team.
Extensive experience in technical equipment installation, service, and repair, particularly in automotive or related industries.
Strong technical background, with the ability to independently manage complex installations and troubleshoot diverse equipment.
MECP Certification strongly preferred.
Valid driver's license and clean driving record. Must be able to lift and move objects up to 50 lbs.

Benefits

Health insurance
Pharmacy benefits
Optical care benefits
Dental care benefits
Paid time off
Sick time off
Short term and long term disability coverage
Life insurance
401k contribution

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IoT devicestechnical equipment installationservice and repairtroubleshootinginstallation guides developmentquality checksproject managementcustomer trialstechnical issue resolutionprocess improvement

Soft Skills

leadershipcommunicationorganizational skillsproblem-solvingattention to detailflexibilityadaptabilityteam motivationcommitment to excellenceinnovation

Certifications

MECP Certificationvalid driver's license