Define and maintain the implementation standards for your team
Define, track and achieve key performance indicators for the implementation program
Owning the implementation process for assigned accounts which include: successful implementation and training of the software to drive adoption by new clients
Operating as the primary point of contact for oversight and reporting during the assigned clients implementation phase for all hardware and software implementations
Ensure the timely and successful completion of new client implementation for all accounts assigned to your team
Monitoring client progress and activities to ensure adoption of all parts of the organization while staying within scope and on schedule
Ensure your team of ICs are following the implementation playbook, project management best practices, and meeting the expectations of of the Motive core values
Traveling to customer on-sites as needed (~25%)

Requirements

4+ years of experience as a Senior Manager or Director
8+ years of experience leading people/teams in any capacity/industry
Strong business background including project management, account management, problem-solving, business planning, and analytical skills
Excellent interpersonal, communication (both written and verbal), and presentation skills
Experience in delivering client-focused solutions based on customer needs
Demonstrated ability to communicate, present and influence credibly and effectively across all levels of the organization, including executive and C-level
BA/BS degree or equivalent work experience preferred
PMP, Scrum Master, and/or similar certification preferred

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementaccount managementproblem-solvingbusiness planninganalytical skills

Soft Skills

interpersonal skillscommunication skillspresentation skillsleadershipteam management

Certifications

PMPScrum Master