Cloud Ops Engineer
Motive
full-time
Posted on:
Location Type: Hybrid
Location: Islamabad • Pakistan
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About the role
- Own and refine the incident management lifecycle and be the incident commander, running communication and triage, and post-incident analysis and follow-ups to drive continuous service improvement.
- Manage the central on-call solution and integrations used by over 100 teams from different monitoring and other platforms, leveraging automation and self-serve tools such as terraform.
- Analyze operational statistics (MTTR, incident frequency, service-level data) to identify trends and prioritize reliability initiatives and teams’ focus.
- Improve change management processes and automation to reduce both risk and friction.
- Collaborate with engineering teams across the organization to standardize operational practices and develop automated workflows.
- Leverage AI for incident analysis, alert/issue solutioning, and automation.
Requirements
- Experience managing and participating in a 24/7 on-call rotation and incident response process.
- Experience with on-call systems such as Rootly, PagerDuty, Opsgenie, etc.
- Experience with monitoring and observability tools (e.g., Datadog, NewRelic, Grafana, etc.).
- Ability to communicate clearly and manage incidents, communications, and action items with stakeholders from engineers to directors, and public-facing messaging.
- Experience with IT Service Management tools (Jira/JSM) for ticket and change management.
- 3+ years experience in an incident response role.
Benefits
- Creating a diverse and inclusive workplace is one of Motive's core values.
- We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident managementautomationchange managementincident responseoperational statisticsMTTRservice-level dataAI for incident analysisautomated workflows
Soft Skills
communicationcollaborationstakeholder management