Motive

Manager, ENT Implementation

Motive

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage and support a team of Implementation Consultants, providing coaching, guidance, and performance feedback.
  • Oversee onboarding project execution for assigned customer accounts, ensuring milestones such as Kickoff, Go-Live, and training are completed successfully.
  • Track and manage team-level KPIs (e.g., time-to-go-live, CSAT, onboarding completion) and take action to improve results.
  • Ensure projects remain on schedule, within scope, and aligned to customer expectations.
  • Identify risks and roadblocks within implementations and partner with internal teams to resolve issues.
  • Collaborate with Sales, Product, and Customer Success to support smooth handoffs and consistent customer experiences.
  • Contribute feedback and insights from implementations to help improve processes, tooling, and product readiness.
  • Support continuous improvement initiatives within the Implementation organization.

Requirements

  • 3+ years of experience in a customer-facing B2B role (SaaS, logistics, fleet management, or similar preferred).
  • 1–2 years of people management or team-lead experience.
  • Experience managing or supporting customer onboarding, implementations, or project delivery.
  • Strong project management, organizational, and problem-solving skills.
  • Ability to coach and develop team members while balancing customer delivery.
  • Clear, confident communication skills with customers and internal stakeholders.
  • Experience using CRM and project management tools.
  • BA/BS degree or equivalent practical experience preferred.
Benefits
  • Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementcustomer onboardingimplementationsperformance feedbackKPI trackingproblem-solving
Soft skills
coachingguidancecommunicationorganizational skillsteam leadership