Motive

Senior Technical Support Engineer – Spanish

Motive

full-time

Posted on:

Location Type: Remote

Location: Pakistan

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Job Level

Senior

Tech Stack

PythonSQL

About the role

  • Exceed customer expectations in terms of quality, timeliness, documentation, resolution, and customer experience.
  • Resolve support issues related to Motive's products.
  • Investigate the source of errors or bugs using the available data and tools. Report inconsistencies and bugs to the Technical Lead/Engineering through Jira.
  • Assess the impact and prevalence of issues by analyzing the data to determine the root cause.
  • Utilize tools developed by the engineering team to modify erroneous user/driver data for resolving technical support issues.
  • Providing constructive feedback to Tier 1 agents for training purposes and assisting with technical questions
  • Build trusting relationships with customers by communicating openly and interactively over the phone, chat, and email.

Requirements

  • Bilingual: Fluent in speaking Spanish and English (US)
  • Skilled in written communication (both Spanish and English)
  • 2 -3 years of experience in Customer Support, technical support, or software development, preferably in customer-facing roles.
  • Bachelor's Degree in Computer Science/Engineering or equivalent practical experience.
  • Familiarity with the software development process and tools for a SAAS based product.
  • Candidate must possess technical knowledge/troubleshooting skills, and a willingness to learn and excel
  • The candidate should be able to perform an in-depth root cause analysis
  • Basic knowledge of SQL and Python is a plus
Benefits
  • Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLPythonroot cause analysistechnical supporttroubleshootingdata analysiscustomer supportsoftware development processSAAS
Soft skills
written communicationbilingualcustomer experienceconstructive feedbackrelationship buildingopen communicationinterpersonal skills
Certifications
Bachelor's Degree in Computer ScienceBachelor's Degree in Engineering