MOTHER ROOT ✸

Operations

• Run the engine that turns briefs into the creative that sells bottles.
• Reporting to the Head of Brand and Campaigns, you’ll own how creative gets made: how briefs come in, how they’re prioritised, who works on them, on what timeline, on what budget, against what success measure, and how learnings come back into the next brief.
• You sit between Growth, Brand and Campaigns, and the people who make the work: designers, video and motion editors, photographers, producers, the Creative Strategist, and the Co-Creative Leads themselves.
• Own creative throughput and on-time/on-budget delivery as your scorecard.
• Own the single intake process. Every paid, email, organic, web, retail and PR creative request comes through you.
• Triage and route briefs to the right team based on type, urgency, complexity and capacity.
• Own the performance creative pipeline end-to-end: paid social, paid search creative variants, display, affiliate and partnership assets.
• Manage the freelance roster: designers, photographers, DPs, motion editors, producers, stylists.

Creative Operations Manager

Manager

• Build and deliver Mother Root’s UK on-trade strategy end-to-end, aligned with wider business and brand goals
• Establish and prove the Mother Root Perfect Account Model - defining where we win, why, and how to scale it
• Define and lead a phased route-to-market strategy, including both direct supply and wholesale partnerships, to maximise early momentum, learning, and long-term scalability
• Establish clear performance benchmarks including bottles per account per week, reorder frequency, activation ROI, and overall channel contribution
• Own and fully activate Mother Root’s existing on-trade accounts, ensuring strong relationships, visibility, menu presence, and repeat order velocity
• Build deep relationships with key operators, GMs, bar managers and group buyers
• Ensure Mother Root is properly represented on menus, positioned appropriately, and consistently served to a high standard
• Identify opportunities to increase performance within existing groups and flagship venues
• Identify, secure and grow relationships with the right premium pubs, restaurants, hotels and hospitality groups
• Negotiate commercial terms, pricing, and support structures that balance brand integrity with long-term commercial sustainability
• Build the playbook and inform future scale

On-Trade Commercial Manager

Business Operations

• You’ll own: The Ways of Working Log - keep it tidy and up to date, run regular reviews, ensure actions are delegated to the right owners and followed through.
• Notion support for the team - be the first port of call for questions, keep team training current as things evolve, support colleagues with building pages and databases, and help keep our workspace healthy.
• Tech stack - auditing our tech stack database, keeping it accurate, and helping ensure access is correct across the business.
• You'll support the Business Ops Lead with: Improving our Notion workspace - database hygiene, structure, permissions, templates, and "single source of truth" standards.
• Knowledge management - keeping the SOP library current with lightweight governance (review cadence, archiving old docs).
• Meeting practices - supporting the team to run better meetings: improving recurring meeting structures, building templates and tools for agendas and embedding good habits so teams can run them well themselves (rather than us running them on their behalf).
• Notion onboarding & training delivery - bite-size sessions, refreshers, and docs for new starters and the wider team.
• Maintaining our core business operating system - workflows, SOPs, dashboards, meeting rhythms and decision logs so nothing slips.
• Driving AI adoption day-to-day - helping identify high-value use cases, test prompts/playbooks, and support teams to embed AI responsibly.
• Designing and delivering lightweight automations - to remove admin and reduce manual updates (using tools like Make, Zapier or n8n where appropriate).
• Operational execution - turning ideas into clear tasks, projects, follow-ups and comms so momentum stays high.
• Improving data quality and reporting across our key operational databases so we can trust what we're looking at.

Business Operations Executive

Customer Support

• Monitor and respond to customer enquiries via our helpdesk (email, social media messages and comments)
• Ensure all tickets are responded to within our SLA timeframes
• Provide warm, clear and helpful responses that reflect the Mother Root tone of voice
• Prioritise urgent issues such as missing parcels, damages or complaints
• Escalate complex queries where needed
• Identify and resolve customer issues quickly and efficiently
• Liaise with 3PL and internal teams to resolve delivery issues
• Support replacement order processes where required
• Proactively spot recurring issues or patterns and flag improvements
• Contribute ideas to improve customer satisfaction and efficiency
• Help ensure consistency across all customer communication channels
• Assist during busy periods such as promotions, seasonal campaigns and product launches
• Maintain accurate records within our CX systems

Creative Operations Manager

On-Trade Commercial Manager

Business Operations Executive

Customer Service Agent