Mosaic Health

Customer Success Manager

• Serve as the primary point of contact for a portfolio of clients, building strong, trusted relationships
• Lead Annual Business Reviews (ABRs) and strategic discussions with senior stakeholders in HR, Benefits, and Finance
• Understand client goals, including cost management, employee experience, and benefits strategy, and align solutions accordingly
• Translate data into insights and actionable recommendations
• Drive adoption of behavioral health, chronic condition management, and care navigation programs
• Partner with clients to improve engagement, care utilization, and total cost of care (TCOC)
• Guide clients through program design, configuration, and optimization
• Provide expertise on benefits administration, practice management workflows, and union-related considerations
• Identify and address performance gaps and bring forward proactive solutions
• Partner with Product, Implementation, and Sales teams to advocate for client needs
• Support renewals and expansion opportunities by articulating value and impact
• Contribute to best practices and scalable strategies across Customer Success

Customer Success Consultant