Customer Success Consultant

Mosaic Health

Customer Success Consultant guiding employer clients in Castlight’s digital healthcare navigation solutions. Driving adoption, care outcomes, benefits optimization, and long-term partnerships.

Posted 8/21/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $81,492 - $122,238 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, strategic program design, and benefits administration, with a strong focus on healthcare solutions and stakeholder engagement. Proven ability to translate data into actionable insights and drive client success in complex environments.

Highest-signal resume keywords

Customer Success ManagementBenefits Administration ExpertiseHealthcare Benefits UnderstandingAccount Management ExperienceUnion Dynamics Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisProgram DesignCost ManagementCare Utilization OptimizationBehavioral Health Program Adoption

Soft Skills

Relationship BuildingStrategic CommunicationProactive Problem Solving

Industry Keywords

Practice ManagementHealthcare ModelsCollective BargainingUnionized PopulationsEnterprise Client Support

About the role

Key responsibilities & impact

Serve as the primary point of contact for a portfolio of clients, building strong, trusted relationships
Lead Annual Business Reviews (ABRs) and strategic discussions with senior stakeholders in HR, Benefits, and Finance
Understand client goals, including cost management, employee experience, and benefits strategy, and align solutions accordingly
Translate data into insights and actionable recommendations
Drive adoption of behavioral health, chronic condition management, and care navigation programs
Partner with clients to improve engagement, care utilization, and total cost of care (TCOC)
Guide clients through program design, configuration, and optimization
Provide expertise on benefits administration, practice management workflows, and union-related considerations
Identify and address performance gaps and bring forward proactive solutions
Partner with Product, Implementation, and Sales teams to advocate for client needs
Support renewals and expansion opportunities by articulating value and impact
Contribute to best practices and scalable strategies across Customer Success

Requirements

What you’ll need

5+ years in Customer Success, Account Management, or Consulting
Experience working in or with practice management (health systems, clinics, or provider operations)
Experience working with labor unions or unionized populations
Strong understanding of healthcare benefits and/or digital health solutions
Strong understanding of employer-sponsored healthcare models
Experience supporting large, complex clients (enterprise or multi-stakeholder environments) preferred
Background working with benefits leaders, HR teams, or health plans preferred
Familiarity with collective bargaining environments and union dynamics preferred
Based in or near the Seattle area preferred

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Mosaic Health Website LinkedIn All Job Openings 1001 - 5000 employees 🏥 Healthcare 👥 B2C Healthcare
B2C Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers covered by Commercial, Individual Exchange, Medicare, and Medicaid health plans. It brings together multiple operating units and brands (including CareMore Health, Millennium Physician Group/MPG, Castlight Health, Vera Whole Health, and apree health) to deliver coordinated primary care services and related care-management capabilities across payer types. Mosaic Health’s corporate site and leadership roster reflect a centralized platform structure with executive leadership overseeing business units and strategic partnerships. Customer Success Consultant 🔥 1 minute ago ☕ Washington – Remote 💵 $81.5k - $122.2k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 👻 Ghost score 0% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the primary point of contact for a portfolio of clients, building strong, trusted relationships
Lead Annual Business Reviews (ABRs) and strategic discussions with senior stakeholders in HR, Benefits, and Finance
Understand client goals, including cost management, employee experience, and benefits strategy, and align solutions accordingly
Translate data into insights and actionable recommendations
Drive adoption of behavioral health, chronic condition management, and care navigation programs
Partner with clients to improve engagement, care utilization, and total cost of care (TCOC)
Guide clients through program design, configuration, and optimization
Provide expertise on benefits administration, practice management workflows, and union-related considerations
Identify and address performance gaps and bring forward proactive solutions
Partner with Product, Implementation, and Sales teams to advocate for client needs
Support renewals and expansion opportunities by articulating value and impact
Contribute to best practices and scalable strategies across Customer Success 🎯 Requirements
5+ years in Customer Success, Account Management, or Consulting
Experience working in or with practice management (health systems, clinics, or provider operations)
Experience working with labor unions or unionized populations
Strong understanding of healthcare benefits and/or digital health solutions
Strong understanding of employer-sponsored healthcare models
Experience supporting large, complex clients (enterprise or multi-stakeholder environments) preferred
Background working with benefits leaders, HR teams, or health plans preferred
Familiarity with collective bargaining environments and union dynamics preferred
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