Mosai

VP, Account Management

Mosai

full-time

Posted on:

Location Type: Hybrid

Location: Jacksonville • Florida • United States

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Job Level

Lead

About the role

  • Own Net Revenue Retention (NRR), Gross Retention (GRR), and Expansion ARR targets
  • Build and execute account growth strategies across segments (Enterprise and SMB)
  • Ensure consistent expansion pipeline creation well ahead of renewal cycles
  • Drive multi-product adoption and platform expansion across accounts
  • Drive a disciplined, value-based renewal process
  • Lead, coach, and develop a team of 5+ Account Managers
  • Establish clear performance expectations, territory/account coverage, and quotas
  • Drive accountability through regular pipeline, forecast, and deal reviews
  • Hire and onboard top talent aligned to Mosai’s GTM model
  • Partner with Customer Success to ensure strong adoption and value realization
  • Align with Clinical Services to support complex expansion opportunities
  • Collaborate with RevOps on forecasting, segmentation, and process discipline
  • Work with Sales Leadership to ensure clean AE → AM handoffs
  • Enforce Salesforce hygiene, stage discipline, and forecast accuracy
  • Establish consistent account planning and whitespace analysis processes
  • Track and improve key metrics (NRR, expansion pipeline, adoption signals)
  • Implement scalable processes across Enterprise and SMB motions
  • All other job-related duties as assigned

Requirements

  • 8–15+ years of SaaS sales/account management experience
  • 5+ years of leadership experience managing quota-carrying teams
  • Proven track record of driving NRR and expansion growth
  • Experience selling into home-based healthcare, the broader healthcare industry, or health technology organizations is strongly preferred
  • Comfortable operating in regulated industries and in private equity–backed or high-growth environments, with a data-driven and cross-functional leadership style
  • Strong analytical, operational, and forecasting capabilities
  • Experience managing both enterprise and scaled (SMB) motions
Benefits
  • Quarterly travel required for sales team meetings and trainings
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Net Revenue Retention (NRR)Gross Retention (GRR)Expansion ARRaccount growth strategiespipeline creationmulti-product adoptionforecastingaccount planningwhitespace analysisdata-driven leadership
Soft Skills
leadershipcoachingteam developmentaccountabilitycollaborationanalytical skillsoperational skillscommunicationperformance managementprocess discipline