Mosai

Client Support Analyst

Mosai

full-time

Posted on:

Location Type: Hybrid

Location: Jacksonville • Florida • United States

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Job Level

Junior

About the role

  • Deliver an excellent, efficient, and quality support response to every client, every time
  • Identify, investigate, and research user questions and challenges
  • May refer to technical team members for follow-up
  • Maintain an awareness of all product knowledge information and how to use internal resources
  • Train users of the software and work as a team where needed to resolve an issue
  • Troubleshoot client issues, including collecting details as necessary
  • Escalation of issues to Team Leads and/or Engineering as necessary to resolve client issues
  • Maintain a superior level of service while interpreting and validating technical issues
  • Follow up and make scheduled call backs to clients where necessary
  • Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services

Requirements

  • High school diploma or equivalency
  • 1+ year of work experience in a customer facing role
  • Strong organizational skills and attention to details
  • Clear and concise communication skills
  • Ability to multitask and collaborate with other internal teams
  • Excellent verbal and written communication skills
  • Must be able to work nights and weekends
  • Bachelor’s degree in business or closely related field (preferred)
  • Proficiency in Microsoft Excel and PowerPoint (preferred)
  • 1 year of Project Management and/or SaaS Implementation experience (preferred)
Benefits
  • Mosai is an equal opportunity employer
  • Reasonable accommodations may be made to enable individuals with disabilities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Project ManagementSaaS ImplementationMicrosoft ExcelMicrosoft PowerPoint
Soft skills
organizational skillsattention to detailclear communicationconcise communicationmultitaskingcollaborationverbal communicationwritten communication
Certifications
high school diplomaBachelor’s degree