Working Student or Freelance Customer Support
Moruga Cacao
full-time
Posted on:
Location Type: Remote
Location: Germany
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Job Level
About the role
- First point of contact and handling of customer inquiries via email, chat and social media — you will often be the first touchpoint and represent Moruga externally.
- Answer general product, shipping and order questions and coordinate internal requests with Operations/Fulfillment.
- Process returns, refunds and complaints in coordination with the team.
- Maintain and develop our support FAQ and response templates.
- Document recurring issues and actively participate in improving processes and written communications.
Requirements
- Currently enrolled student (e.g., Business, Communications, Languages) with a valid enrollment certificate, or the ability to issue invoices to us.
- Very good written and spoken German; good English is a plus but not required.
- Strong service orientation and a solution-focused, customer-friendly mindset: you recognise customer needs, find pragmatic and empathetic solutions, prioritise independently and ensure customers feel well looked after.
- Excellent written communication skills, empathy and a strong sense of responsibility.
- Structured, reliable working style and strong organisational skills.
- Basic technical knowledge / confident use of web tools; initial experience with helpdesk systems and maintaining FAQs is advantageous but not required.
Benefits
- Insight into a fast-growing, purpose-driven company.
- Flexible working hours and remote option.
- Fair compensation.
- Significant scope for initiative and personal responsibility.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
service orientationsolution-focused mindsetcustomer-friendly mindsetempathywritten communication skillssense of responsibilityorganisational skillsstructured working stylereliability
Certifications
valid enrollment certificate