Moruga Cacao

Customer Support

• First point of contact and handling of customer inquiries via email, chat and social media.
• Respond to general product, shipping and order questions and coordinate internal requests with Operations/Fulfillment.
• Process returns, refunds and complaints in coordination with the team.
• Maintain and further develop our support FAQ and response templates.
• Document recurring issues and actively contribute to improvements in processes and text/content.

Working Student or Freelancer – Customer Support

Designer

• Design static ads for performance marketing
• Create graphics for newsletters and email marketing
• Design landing pages and campaign visuals
• Design print campaigns
• Support packaging design and product visuals
• Design merchandise items
• Assist in implementing our rebranding across all channels
• Contribute to the development of our visual brand

Working Student or Freelancer – Customer Support

Graphic Designer – Freelance, Working Student